What is emotional intelligence?

Which aspect of emotional intelligence involves the ability to control emotions?

Which of the following actions can improve your emotional intelligence skills?

According to the video, what is seen in studies of schoolchildren who have been taught emotional intelligence skills?

What is one way to develop your self-awareness?

Why should you pay attention to the emotions and body language of the people you talk to?

What does Affective Event Theory (AET) try to explain?

What is emotional labor?

When a frustrated teacher truly tries to empathize with a student who is exhibiting behavioral problems in class, the teacher is engaging in which kind of emotional labor?

Which type of acting typically leads to more stress and eventual feelings of burnout?

Imagine that you are a salesperson in a major department store. Though you generally don’t agree with it, you follow the policy of “the customer is always right” at work. Which of the following are you likely to experience during your workday?

Conrad knows that he is flexible, enjoys challenging goals, and is very concerned about the security of his job. Which of the following building blocks of emotional intelligence does he exhibit?

Jeremy called to discuss the situation with the district manager, who told him the incidents were just a fluke, so Jeremy continued on as usual. Several months later, a lawsuit was filed against DevilsDeat and Jeremy’s automotive parts chain because of three fatalities caused by the faulty brake pads. What about his situation made Jeremy uncomfortable?

What are ethics?

Which of the following outcomes can be expected of a company with an ethically oriented culture?

At which level of ethics does a company make decisions on how to treat employees?

A company decides to recall a product that it believes is defective, even though the government has not ordered it to do so. This is an example of an ethical decision at what level?

How do people’s personal ethics develop over time?

Josh believes that in the United States anyone who works hard can be successful. This is an example of which influence on values?

Emily has been the top sales representative at her company for years. So, when she was caught padding her expense report, her manager decided to ignore it. This is an example of which way of rationalizing unethical behavior?

Why are top company leaders held to a higher ethical standard than other employees?

What do values statements created by company leaders convey?

What is a code of conduct?

Which of the following is an example of an intrinsic reward?

Which describes a whistleblower?

Why do leaders use decision-making models?

Why does making ethical decisions require a “balancing act”?

This model asks people to reframe their perspectives on ethical decision making, which can be helpful in looking at potential decisions from all angles. The model consists of the following questions: 1. Have you defined the problem accurately? 2. How would you define the problem if you stood on the other side of the fence? 3. How did this situation occur in the first place? 4. To whom and what do you give your loyalties as a person and as a member of the company? 5. What is your intention in making this decision? 6. How does this intention compare with the likely results? 7. Who could your decision or action injure? 8. Can you engage the affected parties in a discussion of the problem before you make your decision? 9. Are you confident that your position will be as valid over a long period of time as it seems now? 10. Could you disclose without qualms your decision or action to your boss, your family, or society as a whole? 11. What is the symbolic potential of your action if understood? If misunderstood? 12. Under what conditions would you allow exceptions to your stance? Which question in the Twelve Questions Model asks about events leading up to the decision?

This model asks people to reframe their perspectives on ethical decision making, which can be helpful in looking at potential decisions from all angles. The model consists of the following questions: 1. Have you defined the problem accurately? 2. How would you define the problem if you stood on the other side of the fence? 3. How did this situation occur in the first place? 4. To whom and what do you give your loyalties as a person and as a member of the company? 5. What is your intention in making this decision? 6. How does this intention compare with the likely results? 7. Who could your decision or action injure? 8. Can you engage the affected parties in a discussion of the problem before you make your decision? 9. Are you confident that your position will be as valid over a long period of time as it seems now? 10. Could you disclose without qualms your decision or action to your boss, your family, or society as a whole? 11. What is the symbolic potential of your action if understood? If misunderstood? 12. Under what conditions would you allow exceptions to your stance? In the example, what decision does Cathy arrive at using the Twelve Questions Model?

This model asks people to reframe their perspectives on ethical decision making, which can be helpful in looking at potential decisions from all angles. The model consists of the following questions: 1. Have you defined the problem accurately? 2. How would you define the problem if you stood on the other side of the fence? 3. How did this situation occur in the first place? 4. To whom and what do you give your loyalties as a person and as a member of the company? 5. What is your intention in making this decision? 6. How does this intention compare with the likely results? 7. Who could your decision or action injure? 8. Can you engage the affected parties in a discussion of the problem before you make your decision? 9. Are you confident that your position will be as valid over a long period of time as it seems now? 10. Could you disclose without qualms your decision or action to your boss, your family, or society as a whole? 11. What is the symbolic potential of your action if understood? If misunderstood? 12. Under what conditions would you allow exceptions to your stance? What does the Twelve Questions model aim to do?

What is social responsibility?

Which action is an example of a company practicing social responsibility?

A car company that increases the fuel efficiency of the vehicles it manufactures in order to meet government standards would be addressing which aspects of social responsibility?

Which company action would fall within the ethical area of social responsibility?

What is the name for the idea that companies and the community are bound together because what benefits one also benefits the other?

What is individual social responsibility (ISR)?