Research finds that poor communication in a large company can cost the organization upwards of $62 million per year. In contrast, companies with leaders who are highly effective communicators show higher stakeholder returns compared to companies whose leaders are ineffective communicators. According to the text, what is a possible side effect of poor communication?

Which sums up the main functions of communication within a company or organization?

In the process model of communication, what is encoding?

In the process model of communication, what is noise?

Which of these scenarios is an example of miscommunication?

What does it mean to “filter” information?

What is one possible benefit of selective perception?

What is information overload?

Why is multitasking while communicating an “illusion” that is considered inefficient in many situations?

Which of the following is an example of an emotional disconnect?

If you are a new employee, why would it be a good idea to avoid making sarcastic jokes at first?

What is the grapevine?

How can gossip affect employees of an organization?

What term literally means “meaning”?

“I work for Google in its development department, mostly with Ruby on Rails, S3, Python, Java, and iOS.” What barrier to communication is seen in this statement?

What is one advantage of using jargon?

You are an accountant. With which person would it be appropriate to use your professional jargon?

Why is it important to avoid biased language?

If you are a new employee, where should you seek guidance on appropriate workplace speech and conduct?

Which is a behavior that promotes effective listening?

A listener is preparing their comment or answer and not fully paying attention to the person speaking with them. What are they doing?

What distinguishes an information-rich communication channel?

How can you leverage communication channels to effectively convey messages?

Generally speaking, how should you communicate important, emotionally complex information to someone at work or in another professional setting?

If you are interested in advancing your career, why should you not share information on social media that you would not share at work?

What is one downside of using communications technology like videoconferencing?

Which of these communication situations would elicit the most attentiveness from the receiver?

What are external communications?

How do public relations professionals hope their messages are perceived?

Why might an advertising message delivered in a blog post seem more believable than a traditional ad?

Your company is facing a crisis that will cause its stock to plummet and ruin its reputation for years to come. What is the best way to communicate to the public that you are on top of the situation and will be working toward a resolution?

What is one professional practice that high-context cultures value more highly than low-context cultures?

How can a person’s cultural experience affect their communication with people across cultures?

What gesture indicates the number five in Japan?

What is organizational structure?

What is a disadvantage of centralization?

How can an organization benefit from centralization?

What is an advantage of formalization?

At ACME Inc., the union contract is very explicit about employee work rules, the tasks each individual employee will perform, the pay each individual will receive, how each individual can move from one position to another, and so on. Which type of structure does this organization have?

What is one way that tall structures typically differ from flat structures?

Which describes the hierarchy of a flat structure?

What is a disadvantage of a flat structure with few or no managers?

What is one difference between employees within functional versus divisional structures?

Which type of departmentalization would be used by a localized company with a vast and diverse amount of products?

In which situation would it be appropriate for a business to use a functional structure?

  

What is the main difference between organic and mechanistic structures?

Which type of industry would likely benefit from an organic structure?

Who do employees working in a matrix structure report to?

Which outcome can an organization expect when it employs a matrix structure?

Why do matrix structures often lead to power struggles and turf wars among managers?

What is one piece of advice that might help an individual with multiple bosses within a matrix-structured organization?