Business 210 - Managing/Leading in Business » Fall 2022 » Chapter 7 Leading and Decision Making in a Diverse Workplace
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Question #1
Leaders are more likely to make ethical decisions when they focus on which of the following?
A.
social responsibility
B.
profit
C.
performance
Question #2
Which is an intrinsic value?
A.
power
B.
fairness
C.
mone
Question #3
What is one similarity between procedural and distributive justice?
A.
They both deal with how followers perceive justice.
B.
They both deal with perceived fairness of outcomes.
C.
They both deal with the perceived fairness of the decision-making process.
Question #4
Which of the following is an example of procedural justice?
A.
the perceived fairness of the process for determining annual bonuses
B.
the perceived fairness of the salaries and benefits paid to managers
C.
the perceived fairness of the number of vacation days employees receive
Question #5
What is the rational decision-making model?
A.
a way to prove you have made the correct decision
B.
a way to make the quickest decision possible
C.
a step-by-step process for making decisions
Question #6
In the rational decision-making model, which step immediately follows weighing decision criteria?
A.
identifying the problem
B.
generating alternatives
C.
evaluating the decision
Question #7
What is it called when people spend so much time thinking about their options that they never take action on a decision?
A.
analysis paralysis
B.
analysis by mandate
C.
analysis of all options
Question #8
What is one way to avoid analysis paralysis?
A.
Only explain goals to top managers.
B.
Punish employees who make mistakes.
C.
Make decisions in small steps.
Question #9
Which type of decision making involves a complex form of reasoning based on past experience?
A.
rational decision making
B.
analytical decision making
C.
intuitive decision making
Question #10
What percentage of U.S. employees are women?
A.
52%
B.
46%
C.
13%
Question #11
Why is it important for professionals to understand how to communicate with people of different ages, genders, races, and ethnicities?
A.
because the gender balance of the U.S. workforce is shifting rapidly
B.
because a majority of U.S. professionals will need to work overseas during their careers
C.
because business is becoming increasingly global
Question #12
What is diversity?
A.
the values, beliefs, and customs that exist in a society
B.
generalizations about a particular group of people
C.
the variety of different characteristics within a group of people
Question #13
Which of the following prohibits discrimination based on age, gender, race, national origin, or religion?
A.
the Americans with Disabilities Act
B.
the Family and Medical Leave Act
C.
Title VII of the Civil Rights Act
Question #14
When might a group experience higher conflict and lower levels of team performance?
A.
when the group is diverse but not inclusive
B.
when the group experiences higher levels of turnover
C.
when the group is highly similar to each other
Question #15
Which describes the relationship between diversity and inclusion?
A.
Inclusion is what makes diversity an asset.
B.
Diversity is sufficient without inclusion.
C.
Inclusion is more important than diversity.
Question #16
What is one reason why diversity may promote more creative decision making?
A.
Individuals in diverse groups are less likely to consider alternatives to a plan.
B.
Individuals in diverse groups struggle to think outside the box.
C.
Individuals in diverse groups are exposed to many different perspectives.
Question #17
How can a diverse workforce help a company better serve its customers?
A.
by ensuring that products retain a familiar look and feel
B.
by sensing what new products will appeal to traditional buyers
C.
by creating products that appeal to a wider group of people
Question #18
What kind of workplace would lead to lower levels of employee stress and a greater sense of satisfaction?
A.
a diverse, non-inclusive workplace
B.
a non-diverse workplace
C.
a diverse, inclusive workplace
Question #19
How can diversity and inclusion benefit a company financially?
A.
They may receive awards from government agencies.
B.
Investors may value their stock more highly.
C.
Their lawyers may win more discrimination lawsuits.
Question #20
Research on diversity and inclusion in the workplace has substantiated which of the following findings?
A.
Diversity always increases cohesiveness at work.
B.
There is a negative correlation between diversity and company performance.
C.
Diverse and inclusive teams make higher-quality decisions.
Question #21
What is the similarity-attraction phenomenon?
A.
the tendency to prefer to live among people with similar political views
B.
the tendency to be more attracted to individuals who are similar to us
C.
the tendency to seek employment similar to work we have done before
Question #22
What’s the difference between surface-level and deep-level diversity?
A.
surface-level diversity deals with demographics and physical traits
B.
deep-level diversity is noticed easily by new group members
C.
deep-level diversity is not an important factor in the workplace
Question #23
Which is an example of a deep-level diversity trait?
A.
gender
B.
race
C.
attitudes
Question #24
In groups with faultlines, different subgroups may avoid communicating with each other. How does this usually affect the group dynamic?
A.
less group conflict
B.
less group cohesion
C.
less group dissatisfaction
Question #25
If a workgroup contained three men (one 55, one 20, and the other 30 years old) and three women (one 50, one 30, and one 20), how would you categorize the faultline in the group?
A.
There will be a weak faultline in the group.
B.
There is no faultline in the group.
C.
There will be a strong faultline in the group.
Question #26
How do stereotypes typically affect decision-making in the workplace?
A.
They always lead to valid assumptions about people based on their demographics.
B.
They have no impact on how decisions are made.
C.
They can lead to unfair or unfounded assumptions about an individual.
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