A.   department

B.   group

C.   unit

D.   team

A.   product design

B.   cross-functional

C.   virtual

D.   manager-led

A.   being clear and consistent; letting members know what's expected of them.

B.   integrity and honesty in communicating with team members.

C.   willingness to let team members work on their own without asking them what they are doing and how the job is going.

D.   being optimistic and generating positive energy.

A.   assignments are not clear or progress is slow.

B.   people on the team aren't getting along.

C.   consensus needs to be built.

D.   group cohesiveness needs to be improved.

A.   answer e-mails promptly

B.   filter out distractions

C.   speak clearly

D.   listen

A.   downward communication / upward communication

B.   downward communication / lateral communication

C.   upward communication / downward communication

D.   interpersonal communication / routine maintenance

A.   members of a team change constantly.

B.   team members lack authority.

C.   team members operate in a social context.

D.   team members are individually accountable for achieving team goals.

A.   Write a meaningful subject line and avoid attachments.

B.   Assume privacy but be careful in addressing your email so it reaches the right person.

C.   Keep the message focused and readable and be kind-don't flame.

D.   Identify yourself clearly in the first few lines and proofread.

A.   slim and sleek

B.   nouveau riche

C.   compact clam

D.   rich minimalism

A.   a relationship builder

B.   a task facilitator

C.   a team leader

D.   someone who is using blocking strategies

A.   cross-functional

B.   virtual

C.   task force

D.   product design

A.   25-30 percent

B.   5-10 percent

C.   35-40 percent

D.   15-20 percent

A.   management is willing to commit needed resources.

B.   teams are willing to cooperate with other teams.

C.   team members are willing to commit to a common goal.

D.   managers fail to delegate authority.

A.   accommodation.

B.   avoidance.

C.   compromise.

D.   competition.

A.   Conflict generally makes people uncomfortable.

B.   Conflict can lead to less than optimal performance.

C.   Conflict is always problematic in an organization.

D.   Conflict can paralyze an organization.

A.   encouraging disagreement with no fear of reprisal.

B.   creating competition between teams or individuals with a bonus for those with the best solution.

C.   assigning someone to play devil's advocate.

D.   building clarity into the situation.

A.   avoidance

B.   collaboration

C.   accommodation

D.   compromise

A.   denying requests made by others

B.   supervising others

C.   caring for others

D.   all of the above

A.   law enforcement

B.   education

C.   bartending

D.   overnight gas station attendant

A.   Begin aggressively.

B.   Overcome your fear.

C.   Get the facts.

D.   Listen more than you talk.

A.   low individual stress

B.   employee feelings of being demeaned with resulting lower morale

C.   climate of distrust

D.   excessive personal attacks

A.   a type of conflict between two people.

B.   a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

C.   conflict that takes place between different groups such as between different departments.

D.   a process that involves people disagreeing.

A.   a process that involves people disagreeing.

B.   a process whereby two or more parties work toward an agreement.

C.   a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

D.   a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.