A.   unit

B.   group

C.   team

D.   department

A.   virtual

B.   manager-led

C.   product design

D.   cross-functional

A.   integrity and honesty in communicating with team members.

B.   being clear and consistent; letting members know what's expected of them.

C.   being optimistic and generating positive energy.

D.   willingness to let team members work on their own without asking them what they are doing and how the job is going.

A.   group cohesiveness needs to be improved.

B.   people on the team aren't getting along.

C.   assignments are not clear or progress is slow.

D.   consensus needs to be built.

A.   answer e-mails promptly

B.   filter out distractions

C.   speak clearly

D.   listen

A.   downward communication / lateral communication

B.   downward communication / upward communication

C.   interpersonal communication / routine maintenance

D.   upward communication / downward communication

A.   team members lack authority.

B.   team members are individually accountable for achieving team goals.

C.   team members operate in a social context.

D.   members of a team change constantly.

A.   Identify yourself clearly in the first few lines and proofread.

B.   Assume privacy but be careful in addressing your email so it reaches the right person.

C.   Write a meaningful subject line and avoid attachments.

D.   Keep the message focused and readable and be kind-don't flame.

A.   rich minimalism

B.   slim and sleek

C.   compact clam

D.   nouveau riche

A.   a team leader

B.   a relationship builder

C.   someone who is using blocking strategies

D.   a task facilitator

A.   cross-functional

B.   task force

C.   product design

D.   virtual

A.   15-20 percent

B.   25-30 percent

C.   5-10 percent

D.   35-40 percent

A.   managers fail to delegate authority.

B.   team members are willing to commit to a common goal.

C.   teams are willing to cooperate with other teams.

D.   management is willing to commit needed resources.

A.   competition.

B.   avoidance.

C.   accommodation.

D.   compromise.

A.   Conflict can paralyze an organization.

B.   Conflict is always problematic in an organization.

C.   Conflict can lead to less than optimal performance.

D.   Conflict generally makes people uncomfortable.

A.   assigning someone to play devil's advocate.

B.   encouraging disagreement with no fear of reprisal.

C.   creating competition between teams or individuals with a bonus for those with the best solution.

D.   building clarity into the situation.

A.   accommodation

B.   avoidance

C.   collaboration

D.   compromise

A.   denying requests made by others

B.   caring for others

C.   supervising others

D.   all of the above

A.   law enforcement

B.   overnight gas station attendant

C.   education

D.   bartending

A.   Overcome your fear.

B.   Listen more than you talk.

C.   Get the facts.

D.   Begin aggressively.

A.   low individual stress

B.   employee feelings of being demeaned with resulting lower morale

C.   excessive personal attacks

D.   climate of distrust

A.   conflict that takes place between different groups such as between different departments.

B.   a process that involves people disagreeing.

C.   a type of conflict between two people.

D.   a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

A.   a process that involves people disagreeing.

B.   a process whereby two or more parties work toward an agreement.

C.   a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

D.   a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.