Management 339 - Managing Operations » Spring 2023 » Part 1 Wrap-Up Quiz

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Question #1
Jeff, an upper-level manager, recently saw a project fail because he did not monitor the progress appropriately. Jeff made a mistake during the ________ stage of the management process.
A.   Influencing
B.   Controlling
C.   Researching
D.   Organizing
E.   Planning
Question #2
The following objective for a commercial airliner lacks which characteristic?: "To have as many planes as possible arrive on time by the end of this quarter."
A.   Measurable
B.   Relevant
C.   Time-bound
D.   Attainable
E.   Specific
Question #3
Among the five corporate strategies, _________________ refers to the strategy where a firm moves into areas that are clearly different from its current businesses.
A.   Conglomerate diversification
B.   Concentric diversification
C.   Horizontal integration
D.   Concentration
E.   Vertical integration
F.     
Question #4
Which of the following statements is more of a general characteristic of a manufacturing process, as compared to a service process?
A.   Response time is typically shorter.
B.   Operations are more capital intensive.
C.   Customer contact is high.
D.   Outputs cannot be stored for a later use.
E.   Quality is relatively difficult to measure.
Question #5
Which one of the following is a characteristic of a continuous process?
A.   The required worker skills are very high.
B.   The equipment is highly flexible.
C.   Output volume is very high.
D.   Output variety is very high.
E.   The process is intermittent.
Question #6
M&M's quality manager found the amount of M&M's in their 1.69 oz. packages to be varying too much from bag to bag. He now needs to search for possible causes of the weight problem by identifying categories of factors that might be causing the issue. The data analysis tool that could provide him with a structured approach to do so is:
A.   Scatter diagram
B.   Checklist
C.   Flowchart
D.   Cause-and-effect diagram
E.   Pareto chart

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