Management 339 - Managing Operations » Spring 2023 » Part 2 Wrap-Up Quiz

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Question #1
Process redesign, product redesign, employee training in continuous improvement, and supplier certification are prime examples of ___________ costs of quality.
A.   Appraisal
B.   Internal failure
C.   Ethical failure
D.   Prevention
E.   External failure
Question #2
Consumers consider five aspects when defining quality. Among the five aspects, how efficiently and effectively the company offers help when problems occur or to maintain their product or service is referred to as:
A.   Conformance to specifications
B.   Support
C.   Value
D.   Psychological impressions
E.   Fitness for use
Question #3
The degree to which equipment, space, or labor is being used is commonly referred to as:
A.   Utilization
B.   Capacity
C.   Utility
D.   Throughput
E.   Throughput
Question #4
A capacity constraint resource whose available capacity limits the organization’s ability to meet the product volume, product mix, or demand fluctuations required by the marketplace is called a:
A.   Theoretical minimum
B.   Bottleneck
C.   Slack
D.   Barrier
E.   Balance delay
Question #5
In Lean systems, leveling out the total volume of orders in a period so that the same amount and mix of products are being made each day rather than building products according to the actual flow of customer orders is referred to as: 
A.   Heijunka
B.   Kanban
C.   Jidoka
D.   Muda
E.   Poka-Yoke
Question #6
The ultimate goal of the lean/JIT system is to have:
A.   a smooth, rapid flow of materials throughout the system
B.   flexible workers capable of handling every process
C.   minimal setup times
D.   waste elimination
E.   minimal work-in-process inventories

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