SNHP 405 - Informatics and Data Management » Spring 2023 » Test 4
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Question #1
Which form of compensation includes bonuses or stock options?
A.
Wages
B.
Incentives
C.
Salary
D.
Supplemental benefits
Question #2
Which of the following is not a key element of strategic planning?
A.
Catalysts
B.
Creations
C.
Constants
D.
Choices
Question #3
Title VII of the Civil Rights Act of 1964 bans _________ in compensation, terms, and conditions of employment based on race, religion, color, sex, or national origin
A.
discrimination
B.
termination
C.
separation
D.
demotion
Question #4
What is the term for the process of ending employment?
A.
Termination
B.
Retiring
C.
Departing
D.
Separation
Question #5
Which of the following best describes total quality management (TQM)?
A.
A theory that employees dislike work
B.
An employee-focused management philosophy
C.
A customer-focused management philosophy
D.
A philosophy that employees will excel when they feel a sense of fulfillment at work
Question #6
What is the term for formal compensation in return for an employee’s service or merit?
A.
Incentive
B.
Recognition program
C.
Reward program
Question #7
To be classified as a full-time employee, what are the minimum number of hours you must work in a work week?
A.
30
B.
20
C.
38
D.
32
Question #8
Which of the following describes the results that must be achieved while doing a job?
A.
Performance standards
B.
Job descriptions
C.
Position summary
D.
Qualifications
Question #9
Which of the following is not a function of directing?
A.
Decision making
B.
Correcting deviations from the plan
C.
Instructing others
D.
Giving orders
Question #10
The key to supervision is best described by which of the following statements?
A.
Recognize that doing the work oneself is the best form of role modeling
B.
Recognize that work is done through other people
C.
Recognize that employees must be frequently monitored to perform their best
Question #11
On what element of planning does management planning focus?
A.
How
B.
What
C.
Why
D.
Where
Question #12
Which is not a step in the disciplinary process?
A.
Termination of employment
B.
coaching
C.
oral writing
D.
written reprimand
E.
demotion
Question #13
Which of the following involves focusing on how to minimize disruptions or destruction of technologies or systems?
A.
Risk assessment
B.
Disaster assessment
C.
Disaster planning
D.
Disaster recovery plan
Question #14
The process of assigning workers to all positions in an organization is called _________ . It includes recruiting, selecting, training, orienting, and compensating members of an organization’s work force.
A.
staffing
B.
coaching
C.
separation
D.
departing
Question #15
Which of the following are true regarding OSHA regulations?
A.
The employee is responsible for maintaining a safe work environment.
B.
The OSHA regulations are guidelines and are not mandated.
C.
The employer must develop and implement a health and safety program to achieve employee protections.
Question #16
Which of the following do supervisors find to be the most unpleasant experience of their duties?
A.
Dealing with problem behaviors
B.
Establishing appropriate training programs
C.
Hiring and firing employees
Question #17
During which stage of the management process should an organization create a mission statement?
A.
Planning
B.
Directing
C.
Organizing
D.
Controlling
Question #18
Controlling is an important part of management. Which of the following would be the best description of process controls?
A.
Designed to evaluate final results
B.
Designed to prevent problems
C.
Designed to measure and evaluate the work in progress
D.
Designed to anticipate problems
Question #19
On what element of planning does strategic planning focus?
A.
Where
B.
Why
C.
What
D.
How
Question #20
Organizing the work environment refers to both the physical layout of the space where the work is performed and the _______ associated within.
A.
economics
B.
ergonomics
C.
politics
D.
dynamics
Question #21
_________ means to determine what tasks should be done, who will do them, the reporting structure, and at what level decisions will be made.
A.
Departing
B.
Planning
C.
Organizing
D.
Facilitating
Question #22
Who generally sets the parameters of the telework arrangement?
A.
State legislators
B.
The supervisor
C.
The employee
D.
The organization
Question #23
An obstacle, whether physical or procedural, that prevents an employee from performing the duties of the job is called what?
A.
Workplace barrier
B.
Reasonable accommodation
C.
Functional limitation
D.
Undue hardship
Question #24
The Family Medical Leave Act allows employees to take how many weeks of unpaid leave?
A.
5
B.
12
C.
10
D.
15
Question #25
Which of the following is an example of voluntary separation?
A.
An employee choosing to retire
B.
The result of disciplinary action
C.
An employee is fired
D.
Corporate downsizing
Question #26
Who was a proponent of participatory management?
A.
Max Weber
B.
Elton Mayo
C.
W. Edwards Deming
D.
Douglas McGregor
Question #27
On what element of planning does operational planning focus?
A.
Who
B.
Where
C.
How
D.
What
Question #28
A manager assigns a subordinate to investigate and evaluate various computer system options for possible implementation to upgrade the current technology. This is an example of ____________________.
A.
facilitating authority
B.
delegating authority
C.
directing authority
Question #29
A supervisor offers to promote an employee in exchange for sexual favors is an example of Quid pro quo?
A.
False
B.
True
Question #30
Which of the following is an example of an involuntary separation?
A.
An employee’s fixed term of employment expires
B.
An employee resigns to take another position with higher pay
C.
The company downsizes and has to lay off the employee
Question #31
The ADA (Americans with Disabilities Act) applies to which group of individuals?
A.
Employees
B.
Visitors
C.
Customers
D.
Job applicants
Question #32
In which of the following scenarios would workers’ compensation apply?
A.
An employee is in a car accident while on vacation and requires time off for surgery.
B.
An employee is laid off due to downsizing of the company.
C.
An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.
Question #33
A reference check serves which purpose(s)?
A.
Gathering additional information as to why the candidate left their current job
B.
Verifying the candidate is who they say they are
C.
Gathering additional information about the candidate that may be useful in the hiring decision
D.
Verifying the candidate’s financial status
Question #34
The myriad similarities between and among people in a defined setting is defined as diversity
A.
True
B.
False
Question #35
Match the term with its descriptor. efforts to implement changes to business processes as a means to improve performance
A.
project management
B.
SWOT technique
C.
process improvement
D.
policy
Question #36
Match the term with its descriptor. a form of analysis used to identify strengths, weaknesses, opportunities, and threats an organization may face in relation to the competitive marketplace
A.
SWOT technique
B.
policy
C.
project management
D.
process improvement
Question #37
Match the term with its descriptor. decision-making guide that establishes the parameters for taking action and meeting objectives
A.
policy
B.
SWOT technique
C.
process improvement
D.
project management
Question #38
Match the term with its descriptor. temporary endeavors undertaken to produce a definite product or service
A.
project management
B.
SWOT technique
C.
process improvement
D.
policy
Question #39
How many steps are involved in strategic planning?
A.
5
B.
2
C.
3
D.
4
Question #40
What term describes the act of advising another through an established formal relationship?
A.
Advising
B.
Mentoring
C.
Coaching
D.
Team building
Question #41
The company leaders are meeting to discuss the long-term vision and goals of their enterprise and how to fulfill them. This is an example of which of the following?
A.
Mission statement
B.
Strategic planning
C.
Vision statement
Question #42
Which of the following does not describe planning?
A.
Assessment of the organization’s external environment
B.
Method identification
C.
The establishment of a basic mission
D.
Goal setting
Question #43
What is the ability to keep valuable employees from seeking employment elsewhere?
A.
Motivation
B.
Recruitment
C.
Conflict
D.
Retention
Question #44
Which of the following is an example of a technical threat?
A.
Malicious destruction of assets
B.
Unauthorized access to data
C.
Improper handling of data
D.
Telecommunication failure
Question #45
What is the process of equipping people with the tools, knowledge, and opportunities they need to develop themselves and become more effective?
A.
Advising
B.
Team building
C.
Mentoring
D.
Coaching
Question #46
Federal law offers protections against age discrimination to workers who are over what age?
A.
60 years old
B.
50 years old
C.
40 years old
D.
65 years old
Question #47
Furniture and surfaces to work on that prevent injury to employees, noise control, adequate lighting, pleasing aesthetics are examples of ergonomics
A.
True
B.
False
Question #48
An independent contractor is best described by which of the following?
A.
Employed by a service firm and assigned to work at a business or organization
B.
An individual who agrees to perform certain work according to their own means, manner, and methods of performance
C.
Works less than 30 hours per week
D.
Also known as a common law employee
Question #49
Which of the following is not an element of a mission statement?
A.
The purpose or ultimate outcome of the organization
B.
An idealized goal that proposes a new future for an organization
C.
The critical functions performed to achieve the organization’s purpose
D.
The core values or guides to behavior used when engaging in the critical functions
Question #50
A method used to measure an organization’s level of preparedness to prevent and recover from a disaster is called what?
A.
Disaster planning
B.
Disaster recovery plan
C.
Risk assessment
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