SNHP 405 - Informatics and Data Management » Spring 2023 » Test 4
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Question #1
Which form of compensation includes bonuses or stock options?
A.
Supplemental benefits
B.
Incentives
C.
Wages
D.
Salary
Question #2
Which of the following is not a key element of strategic planning?
A.
Choices
B.
Creations
C.
Catalysts
D.
Constants
Question #3
Title VII of the Civil Rights Act of 1964 bans _________ in compensation, terms, and conditions of employment based on race, religion, color, sex, or national origin
A.
demotion
B.
termination
C.
separation
D.
discrimination
Question #4
What is the term for the process of ending employment?
A.
Termination
B.
Retiring
C.
Separation
D.
Departing
Question #5
Which of the following best describes total quality management (TQM)?
A.
A customer-focused management philosophy
B.
A theory that employees dislike work
C.
An employee-focused management philosophy
D.
A philosophy that employees will excel when they feel a sense of fulfillment at work
Question #6
What is the term for formal compensation in return for an employee’s service or merit?
A.
Reward program
B.
Recognition program
C.
Incentive
Question #7
To be classified as a full-time employee, what are the minimum number of hours you must work in a work week?
A.
20
B.
30
C.
38
D.
32
Question #8
Which of the following describes the results that must be achieved while doing a job?
A.
Qualifications
B.
Position summary
C.
Performance standards
D.
Job descriptions
Question #9
Which of the following is not a function of directing?
A.
Giving orders
B.
Instructing others
C.
Correcting deviations from the plan
D.
Decision making
Question #10
The key to supervision is best described by which of the following statements?
A.
Recognize that doing the work oneself is the best form of role modeling
B.
Recognize that employees must be frequently monitored to perform their best
C.
Recognize that work is done through other people
Question #11
On what element of planning does management planning focus?
A.
Where
B.
How
C.
Why
D.
What
Question #12
Which is not a step in the disciplinary process?
A.
demotion
B.
written reprimand
C.
Termination of employment
D.
coaching
E.
oral writing
Question #13
Which of the following involves focusing on how to minimize disruptions or destruction of technologies or systems?
A.
Disaster recovery plan
B.
Disaster planning
C.
Disaster assessment
D.
Risk assessment
Question #14
The process of assigning workers to all positions in an organization is called _________ . It includes recruiting, selecting, training, orienting, and compensating members of an organization’s work force.
A.
staffing
B.
departing
C.
coaching
D.
separation
Question #15
Which of the following are true regarding OSHA regulations?
A.
The employer must develop and implement a health and safety program to achieve employee protections.
B.
The employee is responsible for maintaining a safe work environment.
C.
The OSHA regulations are guidelines and are not mandated.
Question #16
Which of the following do supervisors find to be the most unpleasant experience of their duties?
A.
Dealing with problem behaviors
B.
Hiring and firing employees
C.
Establishing appropriate training programs
Question #17
During which stage of the management process should an organization create a mission statement?
A.
Organizing
B.
Controlling
C.
Directing
D.
Planning
Question #18
Controlling is an important part of management. Which of the following would be the best description of process controls?
A.
Designed to prevent problems
B.
Designed to evaluate final results
C.
Designed to measure and evaluate the work in progress
D.
Designed to anticipate problems
Question #19
On what element of planning does strategic planning focus?
A.
Where
B.
Why
C.
How
D.
What
Question #20
Organizing the work environment refers to both the physical layout of the space where the work is performed and the _______ associated within.
A.
dynamics
B.
economics
C.
politics
D.
ergonomics
Question #21
_________ means to determine what tasks should be done, who will do them, the reporting structure, and at what level decisions will be made.
A.
Departing
B.
Planning
C.
Facilitating
D.
Organizing
Question #22
Who generally sets the parameters of the telework arrangement?
A.
The employee
B.
The supervisor
C.
The organization
D.
State legislators
Question #23
An obstacle, whether physical or procedural, that prevents an employee from performing the duties of the job is called what?
A.
Workplace barrier
B.
Reasonable accommodation
C.
Undue hardship
D.
Functional limitation
Question #24
The Family Medical Leave Act allows employees to take how many weeks of unpaid leave?
A.
15
B.
12
C.
5
D.
10
Question #25
Which of the following is an example of voluntary separation?
A.
Corporate downsizing
B.
An employee choosing to retire
C.
The result of disciplinary action
D.
An employee is fired
Question #26
Who was a proponent of participatory management?
A.
Max Weber
B.
Douglas McGregor
C.
W. Edwards Deming
D.
Elton Mayo
Question #27
On what element of planning does operational planning focus?
A.
Who
B.
Where
C.
How
D.
What
Question #28
A manager assigns a subordinate to investigate and evaluate various computer system options for possible implementation to upgrade the current technology. This is an example of ____________________.
A.
facilitating authority
B.
delegating authority
C.
directing authority
Question #29
A supervisor offers to promote an employee in exchange for sexual favors is an example of Quid pro quo?
A.
True
B.
False
Question #30
Which of the following is an example of an involuntary separation?
A.
An employee resigns to take another position with higher pay
B.
An employee’s fixed term of employment expires
C.
The company downsizes and has to lay off the employee
Question #31
The ADA (Americans with Disabilities Act) applies to which group of individuals?
A.
Visitors
B.
Customers
C.
Job applicants
D.
Employees
Question #32
In which of the following scenarios would workers’ compensation apply?
A.
An employee is laid off due to downsizing of the company.
B.
An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.
C.
An employee is in a car accident while on vacation and requires time off for surgery.
Question #33
A reference check serves which purpose(s)?
A.
Verifying the candidate is who they say they are
B.
Gathering additional information as to why the candidate left their current job
C.
Gathering additional information about the candidate that may be useful in the hiring decision
D.
Verifying the candidate’s financial status
Question #34
The myriad similarities between and among people in a defined setting is defined as diversity
A.
True
B.
False
Question #35
Match the term with its descriptor. efforts to implement changes to business processes as a means to improve performance
A.
SWOT technique
B.
project management
C.
policy
D.
process improvement
Question #36
Match the term with its descriptor. a form of analysis used to identify strengths, weaknesses, opportunities, and threats an organization may face in relation to the competitive marketplace
A.
policy
B.
project management
C.
SWOT technique
D.
process improvement
Question #37
Match the term with its descriptor. decision-making guide that establishes the parameters for taking action and meeting objectives
A.
project management
B.
SWOT technique
C.
process improvement
D.
policy
Question #38
A.
project management
B.
process improvement
C.
policy
D.
SWOT technique
Question #39
How many steps are involved in strategic planning?
A.
3
B.
4
C.
5
D.
2
Question #40
What term describes the act of advising another through an established formal relationship?
A.
Coaching
B.
Mentoring
C.
Team building
D.
Advising
Question #41
The company leaders are meeting to discuss the long-term vision and goals of their enterprise and how to fulfill them. This is an example of which of the following?
A.
Strategic planning
B.
Vision statement
C.
Mission statement
Question #42
Which of the following does not describe planning?
A.
Assessment of the organization’s external environment
B.
Method identification
C.
The establishment of a basic mission
D.
Goal setting
Question #43
What is the ability to keep valuable employees from seeking employment elsewhere?
A.
Motivation
B.
Recruitment
C.
Retention
D.
Conflict
Question #44
Which of the following is an example of a technical threat?
A.
Malicious destruction of assets
B.
Telecommunication failure
C.
Unauthorized access to data
D.
Improper handling of data
Question #45
What is the process of equipping people with the tools, knowledge, and opportunities they need to develop themselves and become more effective?
A.
Advising
B.
Team building
C.
Mentoring
D.
Coaching
Question #46
Federal law offers protections against age discrimination to workers who are over what age?
A.
60 years old
B.
50 years old
C.
40 years old
D.
65 years old
Question #47
Furniture and surfaces to work on that prevent injury to employees, noise control, adequate lighting, pleasing aesthetics are examples of ergonomics
A.
True
B.
False
Question #48
An independent contractor is best described by which of the following?
A.
Also known as a common law employee
B.
Employed by a service firm and assigned to work at a business or organization
C.
Works less than 30 hours per week
D.
An individual who agrees to perform certain work according to their own means, manner, and methods of performance
Question #49
Which of the following is not an element of a mission statement?
A.
The critical functions performed to achieve the organization’s purpose
B.
The core values or guides to behavior used when engaging in the critical functions
C.
An idealized goal that proposes a new future for an organization
D.
The purpose or ultimate outcome of the organization
Question #50
A method used to measure an organization’s level of preparedness to prevent and recover from a disaster is called what?
A.
Risk assessment
B.
Disaster planning
C.
Disaster recovery plan
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