California State University, Northridge » Management » Management 360 - Management and Organizational Behavior 2 » Fall 2019

Management 360 - Management and Organizational Behavior 2 » Fall 2019 » Quiz 11

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Question #1

Monitoring positive and negative customer feedback and improving the organization's products and services accordingly is known as:

A. Positive engagement

B. Interactive engagement

C. Proactive engagement

D. Reactive engagement

Question #2

The primary purpose of the Civil Rights Act of 1964 was to:

A. Ensure employees have safe conditions to work, free from hazards that are recognizable and addressable.

B. Outlaw discrimination based on race and gender in schools, housing, and hiring.

C. Provide that people with disabilities will not face discrimination in the workplace, be provided access to all public places, and be provided access to telecommunications services.

D. Set new and enhanced standards of financial disclosure for publicly traded companies and accounting firms.

Question #3

___________ forces are the behaviors and beliefs associated with demographic groups that comprise an organization's available talent and customers.

A. Economic

B. Political

C. Sociocultural

D. Technical

Question #4

According to the text, the veterans' generation tends to see works as________, the baby boomers generation tends to see work as __________, generation X tends to see work as_________, and the millennial generation tends to see work as____________.

A. an obligation, a means to an end, an exciting adventure, a difficult challenge.

B. a means to an end, a difficult challenge, an exciting adventure, an obligation.

C. an obligation, an exciting adventure, a difficult challenge, a means to an end.

D. a means to an end, an obligation, a difficult challenge, an exciting adventure.

Question #5

Managers can use Forced-Choice Analysis as an aid in the decision-making process by analyzing the forces for and against change.

A. FALSE

B. TRUE

Question #6

Which of the following is discussed in the text as a key strategy in leading change?

A. Engagement

B. Negotiation

C. Communication

D. Coercion

Question #7

In terms of making changes to the structure of a system, Donella Meadows at the Massachusetts Institute of Technology (MIT) believes in the power of different types of _________or “places in the system where a small change could lead to a large shift in behavior.”

A. leverage points

B. pressure points

C. contingency points

D. nodes

Question #8

Unlike industry-specific regulations, _____________ forces relate to most, if not all, businesses.

A. political and legal

B. resource

C. advocacy

D. demographic

Question #9

Generic and store brand products are good examples of which of the following strategies?

A. Prospector

B. Cost leadership

C. First-mover

D. Defender

Question #10

What is the appropriate action for an organization or product that is a Question Mark according the BCG Matrix?

A. Nothing; if the market isn't growing, the company might be limited in how much it can actually expand.

B. Invest heavily in order to achieve Star status

C. Work hard in order to establish higher growth

D. Save money in anticipation of the market picking up in the future

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