Hospitality 320 - Hospitality Law » Fall 2019 » Quiz 3

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Question #1
Regarding innkeeper/guest property liability, the general rule of common law is that the innkeeper will be liable for damage to, or loss of, a guest’s property, unless one or more of the following occurs to cause the damage or loss:
A.   Any of the above
B.   An act of nature
C.   The guest’s own negligence
D.   Civil unrest
Question #2
Because it is impossible to know for certain exactly what may have been contained in a lost piece of luggage, most states’ hotels may place a dollar limit on the replacement value of such items.   
A.   TRUE
B.   FALSE
Question #3
“Bailment” is a term that means the guest should find his/her property in the same condition when returned as it was when it was left in the possession of the hotel – usually referring to coat checks, valet parking safety deposit boxes, laundry, luggage storage.  
A.   TRUE
B.   FALSE
Question #4
Currently, each state developed its own view of the extent of innkeeper liability for the possessions of their guests. An example (Ohio state) of the type of law that state legislatures have passed for the benefit of innkeepers include: 
A.   Posting Notice of innkeeper liability limitations, placed in prominent places where guest can see it and thereby considered to be informed.
B.   all the above
C.   The hotel must provide suitable locks on doors and windows.
D.   The hotel must provide a safe where guests can keep their valuable during their stay
E.   The hotel may place a limit on the amount of personal property or items of high value.
Question #5
The Uniform Commercial Code (UCC) mandates that:           
A.   Has nothing to do with food service
B.   Is a law regarding clothing
C.   The hospitality manager involved in the service food has a legal obligation to sell only food that is wholesome and to deliver it in a manner that is safe.
D.   None of the above
Question #6
It is legal that certain steps should be taken when a guest complains of foodborne illness, such as: 
A.   If provided by the guest, obtain the name of physician and encourage the guest to contact the physician
B.   Document your efforts, and notify your attorney, your public relations specialist, and/or your company risk manager
C.   ocument contact information of the guest and the date and time the guest patronized your establishment.
D.   all the above
Question #7
Food borne illness does NOT mean: Sickness or harm caused by the consumption of unsafe food or beverage.  
A.   TRUE
B.   FALSE
Question #8
The phrase “Truth-in-Menu Laws” is the collective name given to various laws and regulations that have been implemented to ensure accuracy in the wording on menus. 
A.   FALSE
B.   TRUE
Question #9
To understand typical travel-oriented industries it is helpful to view travel as consisting of key component(s) including:
A.   Planning Service
B.   Lodging
C.   all the above
D.   Food service
E.   Transportation
Question #10
Common areas of liability for travel agents include:
A.   all the above
B.   Misrepresentation
C.   Failure to honor agreed-upon pricing
D.   Failure to provide promised services
Question #11
“Tour Operator” is the broad term meaning: A company whose primary activity is the planning, packaging, and marketing of travel services, including transportation, meals, accommodations and activities. 
A.   FALSE
B.   TRUE
Question #12
The Warsaw Convention sets limits on the liabilities of airlines that follow established guidelines for the safe operation of international airline flights.  
A.   TRUE
B.   FALSE
Question #13
Regarding safety and security issues, as the manager of your facility, you will be responsible for many activities designed to protect people and property at your establishment.  One or more considered crisis issues includes
A.   Drug/medical issues
B.   Bomb threats
C.   Severe weather storms
D.   Active shooters
E.   all the above
Question #14
Crisis management consists of:    
A.   Responding properly during a crisis
B.   Pre-planning for a crisis
C.   all the above
D.   Assessing your operation’s performance after the crisis to see how your response could be improved for the next time.
Question #15
Other advantages for pre-planning for unforeseen situations include:
A.   Improved employee morale as employees see you taking measures to care for them
B.   Improved management image
C.   all the above
D.   Reduced insurance rates
E.   Increased guest satisfaction
Question #16
By pre-planning for certain types of accidents and events you may be able to minimize injury or loss, demonstrate reasonable care, and show a jury that you were able to foresee a potentially dangerous situation and possibly minimize its effect.     .
A.   TRUE
B.   FALSE
Question #17
Regarding Insurance Management: Because insurance protects against risk at an agreed-upon price, it is critical that you as a hospitality manager know:  
A.   The risks you are insuring against
B.   The amount of coverage you will receive
C.   Any exceptions to your coverage that are written into your policy
D.   all the above
E.   How much the insurance will cost
Question #18
Different types of insurance coverage include:
A.   Health/Dental/Vision
B.   Workers’ Compensation
C.   all the above
D.   Liability
E.   Dram Shop
F.   Property-Casualty/Business Interruption
Question #19
An actuary is a mathematician or statistician who computes insurance risks and establishes premium rates.  
A.   FALSE
B.   TRUE
Question #20
Liquor Liability, or dram shop, insurance provides coverage for bodily injury or property damage for establishments that sell alcohol, under certain conditions.
A.   TRUE
B.   FALSE

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