University of Phoenix » Communication » Com 537 - Organizational Communication » Winter 2020

Com 537 - Organizational Communication » Winter 2020 » Final Examination

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Question #1

Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?

A. email

B. social networking

C. webinar

D. texting

E. written messages

Question #2

Which of the following best summarizes the differences between internal and external persuasive messages?

A. While internal persuasive messages raise a need, external persuasive messages provide a rationale.

B. Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

C. Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

D. Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

E. Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

Question #3

Which of the following raises the credibility of a report?

A. using direct quotations rather than paraphrases

B. avoiding the use of cause-effect statements

C. designing the report for ease of use

D. eliminating choppy bulleted lists

E. providing supporting details for your conclusions

Question #4

Which of the following statements about online research is true?

A. It is not necessary to document information sources found on the web.

B. The information found on the Internet tends to be of uniformly good quality.

C. Industry sites list a variety of sources that may be more current than the information in business databases.

D. Speeches and presentations provided in video and audio format have no usefulness for business research.

E. None of the information sources on the web are informed and accurate.

Question #5

When choosing a communication channel, ______ refers to the degree to which communications can be planned and recorded, thus allowing strategic message development.

A. constraint

B. immediacy

C. coordination

D. control

E. richness

Question #6

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

A. interpersonal communication process

B. thought process

C. verbal communication process

D. review process

E. active listening process

Question #7

Which statement about audience analysis for routine messages is true?

A. The audience is likely to respond positively to routine messages, so little audience analysis is needed.

B. Routine messages are not composed very often, so audience analysis must be thorough.

C. Most routine messages do not contain much content, so little audience analysis is needed.

D. Top management is usually the audience for routine messages, so audience analysis is vital.

E. Routine messages are not important, so audience analysis is unnecessary.

Question #8

In business communication, by applying the FAIR test, you can avoid _______.

A. depersonalization

B. attribution

C. validation

D. reciprocation

E. manipulation

Question #9

Which of the following statements about business reports is true?

A. A business report should always use as many bulleted or numbered lists as possible.

B. It is important to strike a balance between objectivity and positivity in a report.

C. Precision in most business reports is the result of using the right documentation system.

D. Preview statements help decision makers judge the quality of the data provided in business reports.

E. A title page should be used in a business report to preview the report's most important contents.

Question #10

Which of the following is one of the three components of the AIM planning process for developing influential messages?

A. message structuring

B. idea analysis

C. message review

D. analysis of the medium

E. inductive structure

Question #11

Which of the following is a guideline connected with the SOFTEN model of nonverbal communication?

A. Go through your presentation quickly because most audiences have a short attention span.

B. Use your facial expressions to connect with your audience and show enthusiasm for your topic.

C. Lean back and lower your shoulders to convey self-confidence while presenting.

D. Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

E. Avoid gesturing with your hands, arms, body, and head as it is distracting.

Question #12

Teams rapidly develop shared perceptions and commitment during the ______ stage of team development.

A. norming

B. forming

C. reforming

D. performing

E. storming

Question #13

Which of the following is a reason that organizations use virtual teams

A. to resolve conflict more easily

B. to save money

C. to avoid time zone differences

D. to encourage sharing of opinions

E. to reduce isolation

Question #14

Which of the following statements best describes the view most companies hold about their employees engaging in social media?

A. Companies view social media as having a negative effect on employee productivity and consider it a distraction.

B. Companies are aware they can control and restrict employees from engaging in social media.

C. Companies understand employees use social media for the sole purpose of self-expression.

D. Companies understand employees use social media for the sole purpose of improving the company's business.

E. Companies respect the rights of their employees to use social media tools for both personal and professional use.

Question #15

A drawback of online databases is that they _______.

A. provide outdated information

B. are more expensive than primary research

C. are not found in university libraries

D. contain sparse business-related information

E. take time to navigate

Question #16

Which of the following will help you identify your interests, abilities, and attributes?

A. developing hobbies relevant to the job you are applying for

B. speaking to people who have the position you are interested in

C. working on your weaknesses

D. completing a self-inventory

E. researching the needs of your potential employer

Question #17

The mum effect results when employees in an organization _____.

A. take quick actions to rectify the problems described in a bad-news message

B. view the delivery of bad news opportunistically

C. avoid sharing bad news because they do not want to be blamed

D. take responsibility for bad events even if they are not at fault

E. avoid talking to superiors at all for fear that they will be criticized

Question #18

Which of the following business trends is valued across the world

A. High priority on hierarchy

B. Low priority on humane orientation

C. Low priority on future orientation

D. High priority on performance orientation

E. Low priority on egalitarianism

Question #19

Which social media tool would be best at helping a business professional establish a personal brand?

A. microblog

B. a social bookmarking page

C. a discussion forum

D. a blog

E. a wiki

Question #20

When you evaluate how well research can be revised to address your specific business problem, you are considering its ______.

A. relevance

B. expertise

C. reliability

D. adaptability

E. bias

Question #21

In the context of setting expectations, what does it mean to describe responsibilities?

A. encouraging employees to engage in networked communication to solve problems

B. setting out the timeline by which the work should be accomplished satisfactorily

C. providing guidelines for how employees should communicate and cooperate with one another

D. designating tasks and work outcomes to certain employees

E. identifying a potential crisis and developing a strategy for avoiding it

Question #22

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is by ________ .

A. starting with "It is" or "There are"

B. removing any redundant words

C. replacing a prepositional phrase with a verb

D. removing empty phrases

E. changing the passive voice

Question #23

Which of the following is typically included in the planning stage of writing an effective business message?

A. identifying the primary message and key points

B. making the message easy to read

C. ensuring the communication is fair

D. making the message easy to navigate

E. setting a positive and other-oriented tone

Question #24

In what way does caring help establish credibility in the business world?

A. It helps people understand serious business problems.

B. It encourages people to demonstrate accountability.

C. It makes individuals less transparent.

D. It encourages people to work as individuals instead of as teams.

Question #25

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

A. passive voice

B. long paragraphs

C. inaccurate statements

D. parallel language

E. generous white space

Question #26

What does research consistently demonstrate about nonverbal communication?

A. People are good at masking their feelings, but most people still manage to decode nonverbal signals.

B. People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

C. People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

D. People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

E. People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

Question #27

Which of the following is the best example of setting measurable and realistic expectations?

A. Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

B. Mark asks Ben to help ensure that the market share of the company increases.

C. Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

D. Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

E. Jessica tells Halim that she believes he can turn things around for his next performance review.

Question #28

One of the first tasks to accomplish when developing a presentation is to _____.

A. develop effective slides

B. gather content for an effective review

C. understand the needs of your audiences

D. use headings to create a storyboard

E. apply the story line approach

Question #29

Which of the following communication techniques show that someone has a team orientation?

A. being open and transparent about the company's confidential matters

B. using the pronouns "your" and "our" to discuss goals and needs

C. using the FAIR test to evaluate what other people say

D. discussing only positives rather than focusing on negatives

E. keeping personal motivations hidden in the workplace

Question #30

Which of the following is a guideline to follow while reviewing a presentation for effectiveness?,,