University of Phoenix » Communication » Com 537 - Organizational Communication » Winter 2020

Com 537 - Organizational Communication » Winter 2020 » Final Examination

Need help with your exam preparation?

Question #1

Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?

A. social networking

B. webinar

C. written messages

D. texting

E. email

Question #2

Which of the following best summarizes the differences between internal and external persuasive messages?

A. Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

B. While internal persuasive messages raise a need, external persuasive messages provide a rationale.

C. Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

D. Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

E. Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

Question #3

Which of the following raises the credibility of a report?

A. eliminating choppy bulleted lists

B. providing supporting details for your conclusions

C. avoiding the use of cause-effect statements

D. using direct quotations rather than paraphrases

E. designing the report for ease of use

Question #4

Which of the following statements about online research is true?

A. Speeches and presentations provided in video and audio format have no usefulness for business research.

B. It is not necessary to document information sources found on the web.

C. Industry sites list a variety of sources that may be more current than the information in business databases.

D. None of the information sources on the web are informed and accurate.

E. The information found on the Internet tends to be of uniformly good quality.

Question #5

When choosing a communication channel, ______ refers to the degree to which communications can be planned and recorded, thus allowing strategic message development.

A. control

B. immediacy

C. constraint

D. coordination

E. richness

Question #6

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

A. active listening process

B. verbal communication process

C. interpersonal communication process

D. thought process

E. review process

Question #7

Which statement about audience analysis for routine messages is true?

A. Routine messages are not important, so audience analysis is unnecessary.

B. Most routine messages do not contain much content, so little audience analysis is needed.

C. The audience is likely to respond positively to routine messages, so little audience analysis is needed.

D. Routine messages are not composed very often, so audience analysis must be thorough.

E. Top management is usually the audience for routine messages, so audience analysis is vital.

Question #8

In business communication, by applying the FAIR test, you can avoid _______.

A. validation

B. manipulation

C. attribution

D. reciprocation

E. depersonalization

Question #9

Which of the following statements about business reports is true?

A. A title page should be used in a business report to preview the report's most important contents.

B. It is important to strike a balance between objectivity and positivity in a report.

C. Preview statements help decision makers judge the quality of the data provided in business reports.

D. A business report should always use as many bulleted or numbered lists as possible.

E. Precision in most business reports is the result of using the right documentation system.

Question #10

Which of the following is one of the three components of the AIM planning process for developing influential messages?

A. message review

B. idea analysis

C. message structuring

D. analysis of the medium

E. inductive structure

Question #11

Which of the following is a guideline connected with the SOFTEN model of nonverbal communication?

A. Go through your presentation quickly because most audiences have a short attention span.

B. Use your facial expressions to connect with your audience and show enthusiasm for your topic.

C. Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

D. Avoid gesturing with your hands, arms, body, and head as it is distracting.

E. Lean back and lower your shoulders to convey self-confidence while presenting.

Question #12

Teams rapidly develop shared perceptions and commitment during the ______ stage of team development.

A. forming

B. performing

C. storming

D. reforming

E. norming

Question #13

Which of the following is a reason that organizations use virtual teams

A. to resolve conflict more easily

B. to save money

C. to reduce isolation

D. to encourage sharing of opinions

E. to avoid time zone differences

Question #14

Which of the following statements best describes the view most companies hold about their employees engaging in social media?

A. Companies understand employees use social media for the sole purpose of improving the company's business.

B. Companies respect the rights of their employees to use social media tools for both personal and professional use.

C. Companies are aware they can control and restrict employees from engaging in social media.

D. Companies understand employees use social media for the sole purpose of self-expression.

E. Companies view social media as having a negative effect on employee productivity and consider it a distraction.

Question #15

A drawback of online databases is that they _______.

A. are more expensive than primary research

B. provide outdated information

C. are not found in university libraries

D. contain sparse business-related information

E. take time to navigate

Question #16

Which of the following will help you identify your interests, abilities, and attributes?

A. completing a self-inventory

B. speaking to people who have the position you are interested in

C. working on your weaknesses

D. developing hobbies relevant to the job you are applying for

E. researching the needs of your potential employer

Question #17

The mum effect results when employees in an organization _____.

A. take quick actions to rectify the problems described in a bad-news message

B. view the delivery of bad news opportunistically

C. avoid sharing bad news because they do not want to be blamed

D. avoid talking to superiors at all for fear that they will be criticized

E. take responsibility for bad events even if they are not at fault

Question #18

Which of the following business trends is valued across the world

A. Low priority on egalitarianism

B. Low priority on humane orientation

C. High priority on hierarchy

D. Low priority on future orientation

E. High priority on performance orientation

Question #19

Which social media tool would be best at helping a business professional establish a personal brand?

A. a discussion forum

B. a social bookmarking page

C. a wiki

D. a blog

E. microblog

Question #20

When you evaluate how well research can be revised to address your specific business problem, you are considering its ______.

A. reliability

B. expertise

C. bias

D. relevance

E. adaptability

Question #21

In the context of setting expectations, what does it mean to describe responsibilities?

A. setting out the timeline by which the work should be accomplished satisfactorily

B. identifying a potential crisis and developing a strategy for avoiding it

C. encouraging employees to engage in networked communication to solve problems

D. providing guidelines for how employees should communicate and cooperate with one another

E. designating tasks and work outcomes to certain employees

Question #22

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is by ________ .

A. replacing a prepositional phrase with a verb

B. removing empty phrases

C. removing any redundant words

D. starting with "It is" or "There are"

E. changing the passive voice

Question #23

Which of the following is typically included in the planning stage of writing an effective business message?

A. making the message easy to navigate

B. setting a positive and other-oriented tone

C. ensuring the communication is fair

D. making the message easy to read

E. identifying the primary message and key points

Question #24

In what way does caring help establish credibility in the business world?

A. It encourages people to work as individuals instead of as teams.

B. It makes individuals less transparent.

C. It helps people understand serious business problems.

D. It encourages people to demonstrate accountability.

Question #25

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

A. long paragraphs

B. inaccurate statements

C. parallel language

D. generous white space

E. passive voice

Question #26

What does research consistently demonstrate about nonverbal communication?

A. People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

B. People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

C. People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

D. People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

E. People are good at masking their feelings, but most people still manage to decode nonverbal signals.

Question #27

Which of the following is the best example of setting measurable and realistic expectations?

A. Jessica tells Halim that she believes he can turn things around for his next performance review.

B. Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

C. Mark asks Ben to help ensure that the market share of the company increases.

D. Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

E. Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

Question #28

One of the first tasks to accomplish when developing a presentation is to _____.

A. develop effective slides

B. understand the needs of your audiences

C. gather content for an effective review

D. use headings to create a storyboard

E. apply the story line approach

Question #29

Which of the following communication techniques show that someone has a team orientation?

A. using the pronouns "your" and "our" to discuss goals and needs

B. discussing only positives rather than focusing on negatives

C. keeping personal motivations hidden in the workplace

D. being open and transparent about the company's confidential matters

E. using the FAIR test to evaluate what other people say

Question #30

Which of the following is a guideline to follow while reviewing a presentation for effectiveness?,,