University of Phoenix » Communication » Com 537 - Organizational Communication » Winter 2020

Com 537 - Organizational Communication » Winter 2020 » Final Examination

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Question #1

Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?

A. written messages

B. texting

C. social networking

D. webinar

E. email

Question #2

Which of the following best summarizes the differences between internal and external persuasive messages?

A. Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

B. While internal persuasive messages raise a need, external persuasive messages provide a rationale.

C. Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

D. Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

E. Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

Question #3

Which of the following raises the credibility of a report?

A. avoiding the use of cause-effect statements

B. providing supporting details for your conclusions

C. using direct quotations rather than paraphrases

D. designing the report for ease of use

E. eliminating choppy bulleted lists

Question #4

Which of the following statements about online research is true?

A. Industry sites list a variety of sources that may be more current than the information in business databases.

B. Speeches and presentations provided in video and audio format have no usefulness for business research.

C. None of the information sources on the web are informed and accurate.

D. The information found on the Internet tends to be of uniformly good quality.

E. It is not necessary to document information sources found on the web.

Question #5

When choosing a communication channel, ______ refers to the degree to which communications can be planned and recorded, thus allowing strategic message development.

A. coordination

B. control

C. immediacy

D. constraint

E. richness

Question #6

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

A. verbal communication process

B. interpersonal communication process

C. active listening process

D. thought process

E. review process

Question #7

Which statement about audience analysis for routine messages is true?

A. Routine messages are not important, so audience analysis is unnecessary.

B. The audience is likely to respond positively to routine messages, so little audience analysis is needed.

C. Most routine messages do not contain much content, so little audience analysis is needed.

D. Top management is usually the audience for routine messages, so audience analysis is vital.

E. Routine messages are not composed very often, so audience analysis must be thorough.

Question #8

In business communication, by applying the FAIR test, you can avoid _______.

A. attribution

B. validation

C. depersonalization

D. reciprocation

E. manipulation

Question #9

Which of the following statements about business reports is true?

A. A title page should be used in a business report to preview the report's most important contents.

B. Precision in most business reports is the result of using the right documentation system.

C. It is important to strike a balance between objectivity and positivity in a report.

D. A business report should always use as many bulleted or numbered lists as possible.

E. Preview statements help decision makers judge the quality of the data provided in business reports.

Question #10

Which of the following is one of the three components of the AIM planning process for developing influential messages?

A. idea analysis

B. message structuring

C. analysis of the medium

D. message review

E. inductive structure

Question #11

Which of the following is a guideline connected with the SOFTEN model of nonverbal communication?

A. Avoid gesturing with your hands, arms, body, and head as it is distracting.

B. Lean back and lower your shoulders to convey self-confidence while presenting.

C. Go through your presentation quickly because most audiences have a short attention span.

D. Use your facial expressions to connect with your audience and show enthusiasm for your topic.

E. Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

Question #12

Teams rapidly develop shared perceptions and commitment during the ______ stage of team development.

A. reforming

B. forming

C. norming

D. storming

E. performing

Question #13

Which of the following is a reason that organizations use virtual teams

A. to encourage sharing of opinions

B. to reduce isolation

C. to save money

D. to avoid time zone differences

E. to resolve conflict more easily

Question #14

Which of the following statements best describes the view most companies hold about their employees engaging in social media?

A. Companies understand employees use social media for the sole purpose of improving the company's business.

B. Companies understand employees use social media for the sole purpose of self-expression.

C. Companies are aware they can control and restrict employees from engaging in social media.

D. Companies respect the rights of their employees to use social media tools for both personal and professional use.

E. Companies view social media as having a negative effect on employee productivity and consider it a distraction.

Question #15

A drawback of online databases is that they _______.

A. provide outdated information

B. contain sparse business-related information

C. take time to navigate

D. are more expensive than primary research

E. are not found in university libraries

Question #16

Which of the following will help you identify your interests, abilities, and attributes?

A. researching the needs of your potential employer

B. speaking to people who have the position you are interested in

C. completing a self-inventory

D. developing hobbies relevant to the job you are applying for

E. working on your weaknesses

Question #17

The mum effect results when employees in an organization _____.

A. avoid sharing bad news because they do not want to be blamed

B. take quick actions to rectify the problems described in a bad-news message

C. avoid talking to superiors at all for fear that they will be criticized

D. view the delivery of bad news opportunistically

E. take responsibility for bad events even if they are not at fault

Question #18

Which of the following business trends is valued across the world

A. High priority on hierarchy

B. Low priority on humane orientation

C. Low priority on future orientation

D. Low priority on egalitarianism

E. High priority on performance orientation

Question #19

Which social media tool would be best at helping a business professional establish a personal brand?

A. a social bookmarking page

B. a wiki

C. a blog

D. a discussion forum

E. microblog

Question #20

When you evaluate how well research can be revised to address your specific business problem, you are considering its ______.

A. bias

B. expertise

C. relevance

D. reliability

E. adaptability

Question #21

In the context of setting expectations, what does it mean to describe responsibilities?

A. identifying a potential crisis and developing a strategy for avoiding it

B. providing guidelines for how employees should communicate and cooperate with one another

C. designating tasks and work outcomes to certain employees

D. setting out the timeline by which the work should be accomplished satisfactorily

E. encouraging employees to engage in networked communication to solve problems

Question #22

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is by ________ .

A. starting with "It is" or "There are"

B. replacing a prepositional phrase with a verb

C. changing the passive voice

D. removing any redundant words

E. removing empty phrases

Question #23

Which of the following is typically included in the planning stage of writing an effective business message?

A. setting a positive and other-oriented tone

B. making the message easy to read

C. identifying the primary message and key points

D. making the message easy to navigate

E. ensuring the communication is fair

Question #24

In what way does caring help establish credibility in the business world?

A. It encourages people to work as individuals instead of as teams.

B. It makes individuals less transparent.

C. It helps people understand serious business problems.

D. It encourages people to demonstrate accountability.

Question #25

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

A. parallel language

B. generous white space

C. passive voice

D. long paragraphs

E. inaccurate statements

Question #26

What does research consistently demonstrate about nonverbal communication?

A. People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

B. People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

C. People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

D. People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

E. People are good at masking their feelings, but most people still manage to decode nonverbal signals.

Question #27

Which of the following is the best example of setting measurable and realistic expectations?

A. Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

B. Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

C. Jessica tells Halim that she believes he can turn things around for his next performance review.

D. Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

E. Mark asks Ben to help ensure that the market share of the company increases.

Question #28

One of the first tasks to accomplish when developing a presentation is to _____.

A. use headings to create a storyboard

B. apply the story line approach

C. develop effective slides

D. understand the needs of your audiences

E. gather content for an effective review

Question #29

Which of the following communication techniques show that someone has a team orientation?

A. keeping personal motivations hidden in the workplace

B. discussing only positives rather than focusing on negatives

C. using the pronouns "your" and "our" to discuss goals and needs

D. being open and transparent about the company's confidential matters

E. using the FAIR test to evaluate what other people say

Question #30

Which of the following is a guideline to follow while reviewing a presentation for effectiveness?,,