BUSAD 141 - Introduction to Management » Spring 2020 » Chapter 2 Quiz

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Question #1
The term learning organization is used to describe organizations in the educational and nonprofit industries.
A.   TRUE
B.   FALSE
Question #2
if a company is using a ______ pay structure, then more efficient workers earn higher wages.
A.   differential rate
B.   sliding wage
C.   biased wage
D.   scaled rate
Question #3
Hayley, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity. Hayley is engaging in ____ management.
A.   systems
B.   administrative
C.   quantitative
D.   scientific
Question #4
Theory X managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work.
A.   TRUE
B.   FALSE
Question #5
Clay, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. Which principle should Clay apply?
A.   Soldiering
B.   TQM
C.   Hawthorne Effect
D.   Transformational process
Question #6
The Thompsons decided to beautify their home by investing in landscaping. In the process, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and the maintenance personnel. From the systems perspective, the people required to provide the landscaping services are considered
A.   inputs.
B.   outputs.
C.   transformational processes.
Question #7
Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems
A.   TRUE
B.   FALSE
Question #8
The managers of a car dealership have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.
A.   FALSE
B.   TRUE
Question #9
The classical management viewpoint emphasized
A.   company diversity.
B.   ways to manage work more efficiently.
C.   MBO.
D.   ways to increase flexibility.
Question #10
Which of the following is not one of the questions Hamel suggests be asked to identify what are the core beliefs that people have about an organization?
A.   How does this belief serve the interests of its adherents?
B.   Is this a belief worth challenging?
C.   Are the visions of high-level management reflected in this belief?
D.   Is this a belief universally valid?

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