Los Angeles City College » Management » MGMT 031 - Human Relations for Employees » Spring 2020

MGMT 031 - Human Relations for Employees » Spring 2020 » Midterm

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Question #1

Many employees need training to become a team member.

A. TRUE

B. FALSE

Question #2

Trust is a building block of all successful relationships with coworkers, customers, family members, and friends.

A. FALSE

B. TRUE

Question #3

Low organizational trust can result in low productivity, poor communication, and slow decision making.

A. FALSE

B. TRUE

Question #4

Studies have shown that the primary reason people fail at their jobs is that

A. they were not trained.

B. their job descriptions did not match expectations.

C. they lack desirable personal qualities and problem-solving skills.

D. their technical skills are lacking.

Question #5

Individuals can achieve greater satisfaction from their careers and personal lives when they successfully manage

A. their group member relationships.

B. their relationship with themselves.

C. their one-to-one relationships.

D. All of these

Question #6

Over time, efforts to improve productivity in the workplace have

A. had little effect on improvements in productivity.

B. offered organizations a simplified perception of employees.

C. reflected a shift in values and concerns, from things to people.

D. focused more on plant layout and mechanical processes.

Question #7

For true communication to take place, the message must be understood by the person receiving it in the same way the sender intended it to be understood.

A. FALSE

B. TRUE

Question #8

The sender is 100 percent responsible for clear and effective communication.

A. TRUE

B. FALSE

Question #9

When level of trust in an organization is low, it is best to communicate messages through the grapevine.

A. FALSE

B. TRUE

Question #10

Effective use of social media requires us to be better spellers, write our ideas clearly, and continue to use communication etiquette.

A. FALSE

B. TRUE

Question #11

Facebook, Twitter, and LinkedIn combine personal interaction and technology.

A. TRUE

B. FALSE

Question #12

Hearing and listening are both innate abilities.

A. TRUE

B. FALSE

Question #13

Effective communication involves the sender, receiver, message, and

A. interpersonal communications

B. feedback.

C. semantics.

D. filter.

Question #14

Women use conversation as a way to

A. discover differences and uniqueness.

B. negotiate.

C. exchange information.

D. build and maintain relationships.

Question #15

When verbal and nonverbal messages match,

A. it is critical to maintain eye contact.

B. the verbal message is dominant.

C. it gives the impression that you can be trusted.

D. people can become suspicious of your intentions.

Question #16

Personality is based on the thoughts, feelings, and actions that characterize someone, whereas communication style is just one dimension of personality based on observable behaviors.

A. FALSE

B. TRUE

Question #17

Successful people in the business world tend to be higher on the sociability continuum.

A. TRUE

B. FALSE

Question #18

A person is most likely to move into the excess zone when he is feeling secure and confident.

A. FALSE

B. TRUE

Question #19

Managers relying too much on the strengths of their communication style can create problems in their relationships with others.

A. FALSE

B. TRUE

Question #20

The zone in which communication style characteristics are displayed with the most intensity is

A. the intensity zone.

B. Zone 1.

C. Zone 2.

D. the excess zone.

Question #21

You should remember that your communication style

A. changes as you advance in your career.

B. is how you prefer to communicate.

C. is an ability to communicate.

D. is a reflection of how well you communicate.

Question #22

Self-efficacy and self-concept are components of self-respect.

A. TRUE

B. FALSE

Question #23

Childhood events such as poor performance in school, abusive or uncaring parents, or a serious childhood accident can be retained in the brain and have a lasting impact on your self-concept.

A. FALSE

B. TRUE

Question #24

Common symptoms of low self-esteem can include either eating disorders or overeating, as well as excessive drinking or smoking.

A. FALSE

B. TRUE

Question #25

Individuals with low self-esteem tend to believe that someone or something outside themselves controls their behavior.

A. FALSE

B. TRUE

Question #26

People who develop low self-esteem in their childhood cannot build to high self-esteem later on in adulthood.

A. FALSE

B. TRUE

Question #27

While goal setting is a valuable skill, there is no link between self-esteem and the setting and achievement of personal goals.

A. FALSE

B. TRUE

Question #28

Which of the following behaviors exemplifies self-respect?

A. Jane constantly seeks ways to prove herself, not acknowledging accomplishments she has already achieved.

B. Tim is proud of his accomplishments, recognizes and enjoys what he has done well, and does not need the recognition of others to feel good about those accomplishments.

C. Mary sets unrealistic goals for herself in order to challenge herself to greater accomplishments.

D. Norman puts up with a significant amount of verbal abuse from his friends.

Question #29

Adolescents are more inclined to define their self-concept and worth by

A. internal sources and positive self-talk.

B. what their parents do and the things they own.

C. their social relationships with peers and adopting traits and beliefs that their peers value.

D. accomplishments and talents.

Question #30

Many adults mistakenly define themselves in terms of

A. the things they possess.

B. their physical appearance.

C. their relationships with friends.

D. the opinions of their parents.

Question #31

An individual with healthy, high self-esteem might make which of the following statements?

A. I admit it. I've never been good at taking tests.

B. I'm much better at playing tennis than Joe, Raju, and Marcela.

C. I may not be able to control the way I feel right now, but I can control the way I behave.

D. I don't know why I try so hard; it doesn't make much difference anyway.

Question #32

One of the most significant differences between high and low achievers is choice of career.

A. FALSE

B. TRUE

Question #33

We develop negative or positive attitudes toward people, ideas, and events based upon our thoughts about, feelings about, and actions toward them.

A. FALSE

B. TRUE

Question #34

It can be difficult, though not impossible, to unlearn negative attitudes.

A. TRUE

B. FALSE

Question #35

The use of rewards and punishments to influence another’s attitude is a successful strategy with children but not with adults.

A. FALSE

B. TRUE

Question #36

Andrew, who is training to run a marathon, occasionally mentions his progress to his boss. His boss will probably perceive Andrew as having a self-absorbed attitude and be unappreciative of his endeavor.

A. TRUE

B. FALSE

Question #37

You can help others to change their attitudes by changing the conditions that precede a behavior.

A. TRUE

B. FALSE

Question #38

Employees who frequently have a negative attitude can still maintain a high level of productivity.

A. TRUE

B. FALSE

Question #39

Without motivated workers, most companies will not succeed.

A. TRUE

B. FALSE

Question #40

If a need is already satisfied, an individual cannot usually be motivated by that need.

A. FALSE

B. TRUE

Question #41

According to goal-setting theory, goals should be specific, be difficult to achieve, and require sustained effort.

A. FALSE

B. TRUE

Question #42

Gritty people are more inclined to be motivated by instant gratification.

A. TRUE

B. FALSE

Question #43

Understanding what motivates anyone is not easy because each individual has different

A. values, attitudes, and needs.

B. career paths.

C. obligations.

D. employers.

Question #44

Kyoko wants to consider the safety and security needs of her employees. Which of the following organizational conditions would help meet those needs?

A. A company benefits plan

B. All of these

C. A seniority system of job assignment

D. A pension plan

Question #45

If a manager gives employees better working conditions and pay and opportunities for social networking, the manager is using only ____ to motivate the workers.

A. social needs

B. maintenance factors

C. motivational factors

D. security needs

Question #46

Intrapreneurship is an example of motivation through

A. employees’ personal growth.

B. job design.

C. goal-setting.

D. solicitation of employees’ ideas.

Question #47

Individuals who are strongly self-motivated usually

A. patiently let dilemmas naturally resolve themselves.

B. neglect to nurture their personal lives.

C. stick with endeavors that feel comfortable.

D. take on challenges that require hard work and persistence.

Question #48

The study of human relations broadly analyzes

A. human behavior, prevention strategies, resolution of behavioral problems, and self-development.

B. the relationship between human behavior and technological advances.

C. individual behavior patterns.

D. workplace relations, dilemmas, and strategies.

Question #49

Many companies are improving interpersonal relations by

A. using technology to enhance employee involvement in management decisions.

B. organizing their workers into teams in which each employee plays a part.

C. attempting to establish a strong financial structure to ensure employee satisfaction.

D. offering more services to stockholders.

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