Management 360 - Management and Organizational Behavior » 2019 » Chapter 2 Quiz

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Question #1
Possible disadvantages of bureaucracy include all of the following EXCEPT:
A.   flexibility in handling problems
B.   flexibility in the face of shifting customer or client needs
C.   excessive paperwork or "red tape"
D.   empathy apathy
E.   resistance to change
Question #2
Fayol’s principle that each person should receive orders from only one boss is called the _____.
A.   hierarchy principle
B.   clear division of labor principle
C.   unity of direction principle
D.   unity of command principle
E.   scalar chain principle
Question #3
Learning organizations are characterized by which of the following core ingredients?
A.   personal mastery
B.   all of these are correct
C.   shared vision
D.   mental models
E.   systems thinking
Question #4
A(n) _____ is a collection of interrelated parts working together for a purpose.
A.   open system
B.   closed system
C.   system
D.   mixed system
E.   subsystem
Question #5
The need for biological maintenance (food, water, and physical well-being) is referred to as _____ needs, according to Maslow.
A.   physiological
B.   safety
C.   self-actualization
D.   social
E.   esteem
Question #6
The well-regarded scholar Chris Argyris believes, like McGregor, that managers who treat people positively and as responsible adults will achieve the highest ________.
A.   absenteeism rate
B.   self-fulfilling prophecy
C.   productivity
D.   corporate ladder
E.   employee turnover
Question #7
 If Joanna’s manager wants to use her understanding of Maslow’s Theory of Human Needs to motivate Joanna’s behavior, which of the following is critical for the manager to remember?
A.   The progression principle, which states that all needs are activated at one time.
B.   The Hawthorne effect principle, which describes the need for attention.
C.   The deficit principle, which states that satisfied needs remain motivators.
D.   The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied.
E.   None of these statements is true
Question #8
Fayol identifies five duties of management: foresight, organization, command, coordination, and _____.
A.   planning
B.   organizing
C.   control
D.   leading
E.   motivation
Question #9
 __________ pioneered the use of motion studies as a management tool.
A.   Mary Parker Follett and James D. Mooney
B.   Frank and Lillian Gilbreth
C.   Max Weber
D.   Abraham Maslow
E.   Frederick Herzberg
Question #10
Which of the following is NOT a defining characteristic of Weber’s bureaucratic organization?,,
A.   flexible hierarchy of authority
B.   formal rules and procedures
C.   impersonality
D.   careers based on merit
E.   clear division of labor

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