Management 360 - Management and Organizational Behavior » 2019 » Chapter 2 Quiz

Need help with your exam preparation?

Existing Quiz Clients Login here
Question #1
Possible disadvantages of bureaucracy include all of the following EXCEPT:
A.   resistance to change
B.   empathy apathy
C.   flexibility in handling problems
D.   excessive paperwork or "red tape"
E.   flexibility in the face of shifting customer or client needs
Question #2
Fayol’s principle that each person should receive orders from only one boss is called the _____.
A.   unity of direction principle
B.   hierarchy principle
C.   unity of command principle
D.   scalar chain principle
E.   clear division of labor principle
Question #3
Learning organizations are characterized by which of the following core ingredients?
A.   mental models
B.   all of these are correct
C.   personal mastery
D.   systems thinking
E.   shared vision
Question #4
A(n) _____ is a collection of interrelated parts working together for a purpose.
A.   closed system
B.   open system
C.   subsystem
D.   system
E.   mixed system
Question #5
The need for biological maintenance (food, water, and physical well-being) is referred to as _____ needs, according to Maslow.
A.   physiological
B.   safety
C.   social
D.   esteem
E.   self-actualization
Question #6
The well-regarded scholar Chris Argyris believes, like McGregor, that managers who treat people positively and as responsible adults will achieve the highest ________.
A.   employee turnover
B.   productivity
C.   absenteeism rate
D.   self-fulfilling prophecy
E.   corporate ladder
Question #7
 If Joanna’s manager wants to use her understanding of Maslow’s Theory of Human Needs to motivate Joanna’s behavior, which of the following is critical for the manager to remember?
A.   The progression principle, which states that all needs are activated at one time.
B.   The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied.
C.   The deficit principle, which states that satisfied needs remain motivators.
D.   The Hawthorne effect principle, which describes the need for attention.
E.   None of these statements is true
Question #8
Fayol identifies five duties of management: foresight, organization, command, coordination, and _____.
A.   planning
B.   organizing
C.   control
D.   motivation
E.   leading
Question #9
 __________ pioneered the use of motion studies as a management tool.
A.   Frederick Herzberg
B.   Abraham Maslow
C.   Frank and Lillian Gilbreth
D.   Mary Parker Follett and James D. Mooney
E.   Max Weber
Question #10
Which of the following is NOT a defining characteristic of Weber’s bureaucratic organization?,,
A.   flexible hierarchy of authority
B.   clear division of labor
C.   careers based on merit
D.   impersonality
E.   formal rules and procedures

Need help with your exam preparation?

Existing Quiz Clients Login here