Management 360 - Management and Organizational Behavior » 2019 » Chapter 2 Quiz

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Question #1
Possible disadvantages of bureaucracy include all of the following EXCEPT:
A.   excessive paperwork or "red tape"
B.   empathy apathy
C.   resistance to change
D.   flexibility in handling problems
E.   flexibility in the face of shifting customer or client needs
Question #2
Fayol’s principle that each person should receive orders from only one boss is called the _____.
A.   hierarchy principle
B.   unity of command principle
C.   scalar chain principle
D.   unity of direction principle
E.   clear division of labor principle
Question #3
Learning organizations are characterized by which of the following core ingredients?
A.   all of these are correct
B.   mental models
C.   shared vision
D.   personal mastery
E.   systems thinking
Question #4
A(n) _____ is a collection of interrelated parts working together for a purpose.
A.   open system
B.   system
C.   subsystem
D.   mixed system
E.   closed system
Question #5
The need for biological maintenance (food, water, and physical well-being) is referred to as _____ needs, according to Maslow.
A.   esteem
B.   safety
C.   social
D.   self-actualization
E.   physiological
Question #6
The well-regarded scholar Chris Argyris believes, like McGregor, that managers who treat people positively and as responsible adults will achieve the highest ________.
A.   employee turnover
B.   corporate ladder
C.   productivity
D.   self-fulfilling prophecy
E.   absenteeism rate
Question #7
 If Joanna’s manager wants to use her understanding of Maslow’s Theory of Human Needs to motivate Joanna’s behavior, which of the following is critical for the manager to remember?
A.   The Hawthorne effect principle, which describes the need for attention.
B.   The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied.
C.   The progression principle, which states that all needs are activated at one time.
D.   The deficit principle, which states that satisfied needs remain motivators.
E.   None of these statements is true
Question #8
Fayol identifies five duties of management: foresight, organization, command, coordination, and _____.
A.   organizing
B.   control
C.   planning
D.   leading
E.   motivation
Question #9
 __________ pioneered the use of motion studies as a management tool.
A.   Frederick Herzberg
B.   Abraham Maslow
C.   Mary Parker Follett and James D. Mooney
D.   Max Weber
E.   Frank and Lillian Gilbreth
Question #10
Which of the following is NOT a defining characteristic of Weber’s bureaucratic organization?,,
A.   clear division of labor
B.   formal rules and procedures
C.   flexible hierarchy of authority
D.   impersonality
E.   careers based on merit

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