Management 360 - Management and Organizational Behavior » 2019 » Chapter 12 Quiz
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Question #1
Managers who use the shared power strategy of planned change need _____ power, meaning that others positively identify with them.
A.
Expertise
B.
Referment
C.
Legitimate
D.
Punishment
E.
Reward
Question #2
Observable culture, within an organization, includes all of the following EXCEPT:
A.
Core competency
B.
Core values
C.
Business environment
D.
Heroes
E.
Corporate culture
Question #3
One reason why people may resist change is loss of control
A.
TRUE
B.
FALSE
Question #4
The outer level of organizational culture that one sees and hears when walking around an organization is called the _____ culture; the inner level is the _____ culture.
A.
Observable, core
B.
Corporate, business
C.
Business, corporate
D.
Global, local
E.
Core, observable
Question #5
The system of shared beliefs and values that shapes and guides the behavior of its members is called the organizational culture or the _______.
A.
Observable values
B.
Core competency
C.
Business environment
D.
Mission
E.
Corporate culture
Question #6
What type of change bends and adjusts existing ways to improve performance?
A.
Incremental
B.
Bottom-up
C.
Refreezing
D.
Transformational
E.
Top-down
Question #7
What type of change results in a major and comprehensive redirection of the organization?
A.
Senior directive
B.
Transformational
C.
Evolutionary
D.
Transitional
E.
Reorganization
Question #8
When people engage in a collaborative process of identifying values, assumptions, and goals from which support for change will naturally emerge, it is known as which change strategy?
A.
Shared power
B.
Force-coercion
C.
Change aversion
D.
Change resistance
E.
Rational persuasion
Question #9
Which change strategy is known to usually produce limited results because people respond out of fear of punishment or hope for a reward?
A.
Refreezing
B.
Shared power
C.
Rational persuasion
D.
Change
E.
Force-coercion
Question #10
Cultures common to groups of people with similar values and beliefs based on shared work responsibilities and personal characteristics are known as _____.,,
A.
Organizational subcultures
B.
Shared cultures
C.
Multi-cultures
D.
Socializations
E.
Bi-cultures
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