Management 360 - Management and Organizational Behavior » 2019 » Chapter 12 Quiz
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Question #1
Managers who use the shared power strategy of planned change need _____ power, meaning that others positively identify with them.
A.
Reward
B.
Punishment
C.
Legitimate
D.
Expertise
E.
Referment
Question #2
Observable culture, within an organization, includes all of the following EXCEPT:
A.
Core competency
B.
Heroes
C.
Business environment
D.
Corporate culture
E.
Core values
Question #3
One reason why people may resist change is loss of control
A.
FALSE
B.
TRUE
Question #4
The outer level of organizational culture that one sees and hears when walking around an organization is called the _____ culture; the inner level is the _____ culture.
A.
Global, local
B.
Corporate, business
C.
Core, observable
D.
Observable, core
E.
Business, corporate
Question #5
The system of shared beliefs and values that shapes and guides the behavior of its members is called the organizational culture or the _______.
A.
Business environment
B.
Observable values
C.
Mission
D.
Core competency
E.
Corporate culture
Question #6
What type of change bends and adjusts existing ways to improve performance?
A.
Top-down
B.
Refreezing
C.
Bottom-up
D.
Transformational
E.
Incremental
Question #7
What type of change results in a major and comprehensive redirection of the organization?
A.
Reorganization
B.
Transitional
C.
Transformational
D.
Evolutionary
E.
Senior directive
Question #8
When people engage in a collaborative process of identifying values, assumptions, and goals from which support for change will naturally emerge, it is known as which change strategy?
A.
Rational persuasion
B.
Force-coercion
C.
Shared power
D.
Change resistance
E.
Change aversion
Question #9
Which change strategy is known to usually produce limited results because people respond out of fear of punishment or hope for a reward?
A.
Force-coercion
B.
Change
C.
Shared power
D.
Refreezing
E.
Rational persuasion
Question #10
Cultures common to groups of people with similar values and beliefs based on shared work responsibilities and personal characteristics are known as _____.,,
A.
Bi-cultures
B.
Multi-cultures
C.
Socializations
D.
Shared cultures
E.
Organizational subcultures
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