Management 360 - Management and Organizational Behavior » 2019 » Chapter 12 Quiz
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Question #1
Managers who use the shared power strategy of planned change need _____ power, meaning that others positively identify with them.
A.
Reward
B.
Legitimate
C.
Referment
D.
Punishment
E.
Expertise
Question #2
Observable culture, within an organization, includes all of the following EXCEPT:
A.
Core competency
B.
Core values
C.
Business environment
D.
Corporate culture
E.
Heroes
Question #3
One reason why people may resist change is loss of control
A.
TRUE
B.
FALSE
Question #4
The outer level of organizational culture that one sees and hears when walking around an organization is called the _____ culture; the inner level is the _____ culture.
A.
Business, corporate
B.
Global, local
C.
Corporate, business
D.
Core, observable
E.
Observable, core
Question #5
The system of shared beliefs and values that shapes and guides the behavior of its members is called the organizational culture or the _______.
A.
Observable values
B.
Corporate culture
C.
Mission
D.
Core competency
E.
Business environment
Question #6
What type of change bends and adjusts existing ways to improve performance?
A.
Top-down
B.
Transformational
C.
Bottom-up
D.
Incremental
E.
Refreezing
Question #7
What type of change results in a major and comprehensive redirection of the organization?
A.
Transformational
B.
Transitional
C.
Evolutionary
D.
Senior directive
E.
Reorganization
Question #8
When people engage in a collaborative process of identifying values, assumptions, and goals from which support for change will naturally emerge, it is known as which change strategy?
A.
Change resistance
B.
Change aversion
C.
Force-coercion
D.
Rational persuasion
E.
Shared power
Question #9
Which change strategy is known to usually produce limited results because people respond out of fear of punishment or hope for a reward?
A.
Shared power
B.
Rational persuasion
C.
Change
D.
Refreezing
E.
Force-coercion
Question #10
Cultures common to groups of people with similar values and beliefs based on shared work responsibilities and personal characteristics are known as _____.,,
A.
Organizational subcultures
B.
Multi-cultures
C.
Bi-cultures
D.
Shared cultures
E.
Socializations
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