Blaw 368 - Law Business and Society » Spring 2020 » Chapter 4 Quiz

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Question #1
Bob was struggling to make a decision. He had a ton of information that he had compiled from the team and he was feeling bogged down in the details. Which category of listener was he expressing?
A.   content-oriented listener
B.   time-oriented listener
C.   action-oriented listener
D.   people-oriented listener
Question #2
Which is considered an equal conversation of understanding and a product of an I-Thou relationship?
A.   dialogue
B.   monologue
C.   technical dialogue
D.   default dialogue index
Question #3
Cal always knew that he wanted to build trust with his class. He felt an effective way to do so would be to start the semester by sharing part of his own story. What communication competency was Cal practicing?
A.   emotional Intelligence
B.   effective listening
C.   mindfulness
D.   self-disclosure
Question #4
What is a true statement about dialogue?
A.   can’t be used during conflict
B.   focuses on the gathering and processing of information
C.   product of an I-Thou relationship
D.   all of these
Question #5
Which of the following emotional skill sets is most difficult to use?
A.   using emotions
B.   identifying emotions
C.   understanding emotions
D.   managing emotions
Question #6
When Roberta sat to listen to her employee give his resignation, she gave her full attention to hear all he had to share. She wanted to be fully present in the moment. What communication competency was Roberta practicing?
A.   self-disclosure
B.   effective listening
C.   mindfulness
D.   emotional Intelligence
Question #7
Which of the following is NOT a characteristic of interpersonal dialogue?
A.   focus on a specific outcome
B.   openness to risk
C.   tentativeness about the feelings of the other party
D.   unscripted and unrehearsed responses
Question #8
When arguing for the importance of establishing Individual Retirement Accounts (IRAs) for employees, Krystal cites a popular singer to support her argument. She has violated which standard of strong evidence?
A.   recentness
B.   consistency
C.   reliability
D.   high in expertise
Question #9
Elisabet knows that she must control her anger if she is going to change her boss’s mind about supplying more money for her project. To succeed she must demonstrate which emotional skill?
A.   managing emotions
B.   identifying emotions
C.   using emotions
D.   understanding emotions

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