MGMT 031 - Human Relations for Employees » Spring 2020 » Final Exam
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Question #1
Emotional intelligence is simply a measure of our social competence.
A.
FALSE
B.
TRUE
Question #2
Toxic emotions of just one or two people can disturb the emotional balance of an entire team, department, or workplace.
A.
TRUE
Question #3
Adults can often relive a childhood experience in a context very different from the one experienced as a child.
A.
TRUE
Question #4
According to Transactional Analysis, forgotten memories cannot influence decision making.
A.
TRUE
B.
FALSE
Question #5
One of the ways to eliminate violence in the work place is to hire more part-time workers.
A.
FALSE
B.
TRUE
Question #6
A person who inhibits or overemphasizes her expression of some emotions is suffering from
A.
emotional expressivism.
B.
a flawed character.
C.
a lack of emotional balance.
D.
intellectual incompetence.
Question #7
Behavior
A.
is influenced by feelings and thinking patterns triggered by activating events.
B.
results automatically from activating events such as a perceived injustice.
C.
follows naturally from activating events and is not a choice.
D.
is often erratic because emotions are impossible to control.
Question #8
There is very little you can do to change in an effort to be happy because of the way you were raised.
A.
FALSE
B.
TRUE
Question #9
The field of psychology and psychologists have devoted most of their research to mental illnesses.
A.
TRUE
B.
FALSE
Question #10
Recognizing accomplishments is a positive reinforcer.
A.
TRUE
B.
FALSE
Question #11
Some managers believe that positive reinforcement will reduce their power or control over workers.
A.
TRUE
B.
FALSE
Question #12
Humans are psychologically hardwired to notice negative events more than positive ones.
A.
FALSE
B.
TRUE
Question #13
Individuals who build up the pride of other people in the business world are usually middle managers.
A.
TRUE
B.
FALSE
Question #14
Positive energy
A.
praises employees at the levels of senior management.
B.
finds methods of increasing pay for workers.
C.
helps us cope with physically demanding work.
D.
requires feedback and appreciation.
Question #15
In order to create a healthier, more vibrant life,
A.
try to experience three positive thoughts for every negative one.
B.
be fit.
C.
always practice courtesy so others will be courteous too.
D.
give feedback.
Question #16
If you aspire to be promoted, it is important that you always dress according to the standards of your current position.
A.
TRUE
B.
FALSE
Question #17
Most people tend to rely more heavily on voice quality and speech habits during an initial meeting than on anything else.
A.
FALSE
B.
TRUE
Question #18
Speaking rapidly in the workplace is appreciated because it conveys to your coworkers and supervisors that you are efficient and high energy.
A.
TRUE
B.
FALSE
Question #19
Social media are not reputable tools for building your personal brand.
A.
FALSE
B.
TRUE
Question #20
You can increase the positive impact of a first handshake with a new client by smiling and maintaining eye contact during the handshake.
A.
TRUE
B.
FALSE
Question #21
If a meeting is scheduled for 3 p.m., it is important meeting etiquette to be punctual and arrive at 3 p.m. on the dot.
A.
TRUE
B.
FALSE
Question #22
Turning down your radio at work and refilling the copier paper tray after using the machine are examples of civility.
A.
FALSE
B.
TRUE
Question #23
When it comes to making a good impression in a work setting,
A.
you have only seconds in which a person will accept or reject an employee or firm.
B.
your handshake and facial expression dominate all other elements of your appearance.
C.
it does not apply to an initial contact, since both people are meeting for an express purpose.
D.
you have a 5- to 10-minute grace period before people form their impression of you.
Question #24
People often forget this secret to making a positive first impression:
A.
Examine your professional presence.
B.
Focus on making the other person feel good about him- or herself.
C.
Offer a handshake.
D.
Be aware of your own feelings when meeting someone for the first time.
Question #25
Behavioral research suggests that leaders are born, not made.
A.
FALSE
B.
TRUE
Question #26
Trust among team members is a result of fair delegation of tasks and sharing of task completion..
A.
FALSE
B.
TRUE
Question #27
People who work under a manager who emphasizes structure will have a good relationship and be able to share ideas.
A.
FALSE
B.
TRUE
Question #28
Which of the following would not be a positive result of self-managed teams?
A.
Members become accountable for work of the total team.
B.
The team is focused, disciplined, and committed to objectives.
C.
Individual members learn new skills, knowledge, and networks.
D.
The team achieves synergy through similar thinking patterns.
Question #29
Successful teams experience constructive disagreement and conflict.
A.
FALSE
B.
TRUE
Question #30
An exemplary leader realizes there are always some processes in an organization that should not be questioned or challenged.
A.
TRUE
B.
FALSE
Question #31
Too much agreement in an organization can be as harmful.
A.
FALSE
B.
TRUE
Question #32
Conflict is necessary for effective problem solving and for effective interpersonal relationships.
A.
FALSE
B.
TRUE
Question #33
In general, strikes are examples of win/lose situations.
A.
TRUE
B.
FALSE
Question #34
Assertive behavior
A.
tends to violate the rights of others.
B.
is a way of making a point without upsetting others.
C.
always helps you achieve what you want.
D.
Assertive behavior
E.
is the equivalent of aggressive behavior.
Question #35
Stress can mobilize our energy for coping with challenges.
A.
FALSE
B.
TRUE
Question #36
Someone with excellent technical skills is certain to become a good supervisor upon promotion.
A.
FALSE
B.
TRUE
Question #37
Stress-management techniques are not relevant if stress is not currently a problem.
A.
FALSE
B.
TRUE
Question #38
The use of humor is an effective stress reducing strategy.
A.
TRUE
B.
FALSE
Question #39
People can decrease their stress level by being kind.
A.
FALSE
B.
TRUE
Question #40
Mental illness affects the majority of the U.S. population.
A.
FALSE
B.
TRUE
Question #41
Cutting off older workers from job-related training and career development opportunities is a form of subtle discrimination.
A.
TRUE
B.
FALSE
Question #42
Older workers can defuse age bias by demonstrating up-to-date skills, flexibility, and reasonable pay expectations.
A.
TRUE
B.
FALSE
Question #43
One way you can eliminate subtle discrimination aimed at you personally is to excel in your work.
A.
FALSE
B.
TRUE
Question #44
Well-planned and executed diversity training programs can promote harmony, reduce conflict, and help give the organization a competitive advantage.
A.
FALSE
B.
TRUE
Question #45
Regular exercise and a healthy diet produce greater mental clarity, a higher energy level, and a more youthful appearance.
A.
TRUE
B.
FALSE
Question #46
Meditation, prayer, spiritual reading, and time with nature are all ways to achieve healthy spirituality.
A.
FALSE
B.
TRUE
Question #47
To lose weight in a healthy manner, choose one or two low-calorie food items to eat for a long period of time.
A.
FALSE
B.
TRUE
Question #48
Feedback from others can be an important key to changing a habit.
A.
FALSE
B.
TRUE
Question #49
Once you understand the benefits of breaking a habit, it is important to seek advice or learn from the experiences of others.
A.
TRUE
B.
FALSE
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