MGMT 031 - Human Relations for Employees » Spring 2020 » Final Exam
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Question #1
Emotional intelligence is simply a measure of our social competence.
A.
TRUE
B.
FALSE
Question #2
Toxic emotions of just one or two people can disturb the emotional balance of an entire team, department, or workplace.
A.
TRUE
Question #3
Adults can often relive a childhood experience in a context very different from the one experienced as a child.
A.
TRUE
Question #4
According to Transactional Analysis, forgotten memories cannot influence decision making.
A.
FALSE
B.
TRUE
Question #5
One of the ways to eliminate violence in the work place is to hire more part-time workers.
A.
FALSE
B.
TRUE
Question #6
A person who inhibits or overemphasizes her expression of some emotions is suffering from
A.
emotional expressivism.
B.
a lack of emotional balance.
C.
a flawed character.
D.
intellectual incompetence.
Question #7
Behavior
A.
is influenced by feelings and thinking patterns triggered by activating events.
B.
follows naturally from activating events and is not a choice.
C.
results automatically from activating events such as a perceived injustice.
D.
is often erratic because emotions are impossible to control.
Question #8
There is very little you can do to change in an effort to be happy because of the way you were raised.
A.
FALSE
B.
TRUE
Question #9
The field of psychology and psychologists have devoted most of their research to mental illnesses.
A.
FALSE
B.
TRUE
Question #10
Recognizing accomplishments is a positive reinforcer.
A.
TRUE
B.
FALSE
Question #11
Some managers believe that positive reinforcement will reduce their power or control over workers.
A.
FALSE
B.
TRUE
Question #12
Humans are psychologically hardwired to notice negative events more than positive ones.
A.
TRUE
B.
FALSE
Question #13
Individuals who build up the pride of other people in the business world are usually middle managers.
A.
TRUE
B.
FALSE
Question #14
Positive energy
A.
finds methods of increasing pay for workers.
B.
requires feedback and appreciation.
C.
praises employees at the levels of senior management.
D.
helps us cope with physically demanding work.
Question #15
In order to create a healthier, more vibrant life,
A.
try to experience three positive thoughts for every negative one.
B.
give feedback.
C.
be fit.
D.
always practice courtesy so others will be courteous too.
Question #16
If you aspire to be promoted, it is important that you always dress according to the standards of your current position.
A.
TRUE
B.
FALSE
Question #17
Most people tend to rely more heavily on voice quality and speech habits during an initial meeting than on anything else.
A.
FALSE
B.
TRUE
Question #18
Speaking rapidly in the workplace is appreciated because it conveys to your coworkers and supervisors that you are efficient and high energy.
A.
TRUE
B.
FALSE
Question #19
Social media are not reputable tools for building your personal brand.
A.
FALSE
B.
TRUE
Question #20
You can increase the positive impact of a first handshake with a new client by smiling and maintaining eye contact during the handshake.
A.
TRUE
B.
FALSE
Question #21
If a meeting is scheduled for 3 p.m., it is important meeting etiquette to be punctual and arrive at 3 p.m. on the dot.
A.
FALSE
B.
TRUE
Question #22
Turning down your radio at work and refilling the copier paper tray after using the machine are examples of civility.
A.
FALSE
B.
TRUE
Question #23
When it comes to making a good impression in a work setting,
A.
you have only seconds in which a person will accept or reject an employee or firm.
B.
it does not apply to an initial contact, since both people are meeting for an express purpose.
C.
you have a 5- to 10-minute grace period before people form their impression of you.
D.
your handshake and facial expression dominate all other elements of your appearance.
Question #24
People often forget this secret to making a positive first impression:
A.
Offer a handshake.
B.
Focus on making the other person feel good about him- or herself.
C.
Examine your professional presence.
D.
Be aware of your own feelings when meeting someone for the first time.
Question #25
Behavioral research suggests that leaders are born, not made.
A.
FALSE
B.
TRUE
Question #26
Trust among team members is a result of fair delegation of tasks and sharing of task completion..
A.
FALSE
B.
TRUE
Question #27
People who work under a manager who emphasizes structure will have a good relationship and be able to share ideas.
A.
TRUE
B.
FALSE
Question #28
Which of the following would not be a positive result of self-managed teams?
A.
The team achieves synergy through similar thinking patterns.
B.
Individual members learn new skills, knowledge, and networks.
C.
The team is focused, disciplined, and committed to objectives.
D.
Members become accountable for work of the total team.
Question #29
Successful teams experience constructive disagreement and conflict.
A.
TRUE
B.
FALSE
Question #30
An exemplary leader realizes there are always some processes in an organization that should not be questioned or challenged.
A.
FALSE
B.
TRUE
Question #31
Too much agreement in an organization can be as harmful.
A.
TRUE
B.
FALSE
Question #32
Conflict is necessary for effective problem solving and for effective interpersonal relationships.
A.
TRUE
B.
FALSE
Question #33
In general, strikes are examples of win/lose situations.
A.
FALSE
B.
TRUE
Question #34
Assertive behavior
A.
tends to violate the rights of others.
B.
Assertive behavior
C.
always helps you achieve what you want.
D.
is the equivalent of aggressive behavior.
E.
is a way of making a point without upsetting others.
Question #35
Stress can mobilize our energy for coping with challenges.
A.
TRUE
B.
FALSE
Question #36
Someone with excellent technical skills is certain to become a good supervisor upon promotion.
A.
FALSE
B.
TRUE
Question #37
Stress-management techniques are not relevant if stress is not currently a problem.
A.
TRUE
B.
FALSE
Question #38
The use of humor is an effective stress reducing strategy.
A.
FALSE
B.
TRUE
Question #39
People can decrease their stress level by being kind.
A.
FALSE
B.
TRUE
Question #40
Mental illness affects the majority of the U.S. population.
A.
FALSE
B.
TRUE
Question #41
Cutting off older workers from job-related training and career development opportunities is a form of subtle discrimination.
A.
FALSE
B.
TRUE
Question #42
Older workers can defuse age bias by demonstrating up-to-date skills, flexibility, and reasonable pay expectations.
A.
TRUE
B.
FALSE
Question #43
One way you can eliminate subtle discrimination aimed at you personally is to excel in your work.
A.
FALSE
B.
TRUE
Question #44
Well-planned and executed diversity training programs can promote harmony, reduce conflict, and help give the organization a competitive advantage.
A.
FALSE
B.
TRUE
Question #45
Regular exercise and a healthy diet produce greater mental clarity, a higher energy level, and a more youthful appearance.
A.
FALSE
B.
TRUE
Question #46
Meditation, prayer, spiritual reading, and time with nature are all ways to achieve healthy spirituality.
A.
FALSE
B.
TRUE
Question #47
To lose weight in a healthy manner, choose one or two low-calorie food items to eat for a long period of time.
A.
TRUE
B.
FALSE
Question #48
Feedback from others can be an important key to changing a habit.
A.
FALSE
B.
TRUE
Question #49
Once you understand the benefits of breaking a habit, it is important to seek advice or learn from the experiences of others.
A.
FALSE
B.
TRUE
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