Blaw 368 - Law Business and Society » Spring 2020 » Chapter 5 Quiz

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Question #1
Caroline liked to invite her employees into the decision-making process for company protocols. This is an example of ______.
A.   Galatea Effect
B.   psychological empowerment
C.   Pygmalion Effect
D.   impression management
Question #2
As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of ______.
A.   emotional labor
B.   Golem Effect
C.   a proactive influence tactic
D.   organizational politics
Question #3
Eduardo tries to look competent by talking about his internship experience during an interview for an accounting job. He is using which type of impression management technique?
A.   acquisitive/indirect
B.   acquisitive/direct
C.   protective/direct
D.   protective/indirect
Question #4
Which is a true statement about frames?
A.   all of these
B.   frames often compete against one another
C.   highlight some aspects of reality
D.   should tie into the values of the organization
Question #5
What might be a behavior of a person who holds too much power?
A.   Subordinates’ needs are ignored and subordinates are only seen as a means to an end.
B.   The person may attack another position who poses a threat to their position
C.   all of these.
D.   They may quickly dismiss proper “checks and balances” for their position
Question #6
Which ethical influence uses the ability to create mental pictures or interpretations to share understanding of reality?
A.   proactive tactics
B.   impression management
C.   emotional labor
D.   framing
Question #7
The two most important causes of organizational lying are ______.
A.   friendship and compassion
B.   self-interest and role conflict
C.   none of these
D.   time pressures and personal benefit
Question #8
This type of power is based on the characteristics of the individual
A.   legitimate
B.   reward
C.   coercive
D.   expert
Question #9
Demitri knew he was in a low power position since he worked on the manufacturing line at the plant. However, he saw some changes that needed to be implemented to ensure better productivity. Which would be the BEST first step option for Demitri to communicate those insights in order to be heard?
A.   Submit an anonymous comment thru the employee ethics hotline.
B.   Forget it and just do his job.
C.   Talk with his supervisor and ask for an opportunity to share his ideas with the plant manager.
D.   Start a petition to rally employees to be heard and vocalize their opinions.
Question #10
What is the most important resource for empowerment?
A.   money
B.   information
C.   time
D.   space

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