Blaw 368 - Law Business and Society » Spring 2020 » Chapter 5 Quiz

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Question #1
Caroline liked to invite her employees into the decision-making process for company protocols. This is an example of ______.
A.   impression management
B.   psychological empowerment
C.   Galatea Effect
D.   Pygmalion Effect
Question #2
As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of ______.
A.   organizational politics
B.   Golem Effect
C.   emotional labor
D.   a proactive influence tactic
Question #3
Eduardo tries to look competent by talking about his internship experience during an interview for an accounting job. He is using which type of impression management technique?
A.   acquisitive/indirect
B.   protective/indirect
C.   protective/direct
D.   acquisitive/direct
Question #4
Which is a true statement about frames?
A.   highlight some aspects of reality
B.   should tie into the values of the organization
C.   all of these
D.   frames often compete against one another
Question #5
What might be a behavior of a person who holds too much power?
A.   The person may attack another position who poses a threat to their position
B.   all of these.
C.   Subordinates’ needs are ignored and subordinates are only seen as a means to an end.
D.   They may quickly dismiss proper “checks and balances” for their position
Question #6
Which ethical influence uses the ability to create mental pictures or interpretations to share understanding of reality?
A.   framing
B.   proactive tactics
C.   emotional labor
D.   impression management
Question #7
The two most important causes of organizational lying are ______.
A.   none of these
B.   friendship and compassion
C.   time pressures and personal benefit
D.   self-interest and role conflict
Question #8
This type of power is based on the characteristics of the individual
A.   legitimate
B.   expert
C.   reward
D.   coercive
Question #9
Demitri knew he was in a low power position since he worked on the manufacturing line at the plant. However, he saw some changes that needed to be implemented to ensure better productivity. Which would be the BEST first step option for Demitri to communicate those insights in order to be heard?
A.   Submit an anonymous comment thru the employee ethics hotline.
B.   Start a petition to rally employees to be heard and vocalize their opinions.
C.   Forget it and just do his job.
D.   Talk with his supervisor and ask for an opportunity to share his ideas with the plant manager.
Question #10
What is the most important resource for empowerment?
A.   time
B.   information
C.   money
D.   space

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