Blaw 368 - Law Business and Society » Spring 2020 » Chapter 6 Quiz

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Question #1
Graham knew he failed his staff and he wanted to regain their trust after the conflict. What is a simple positive step Graham could do?
A.   Keep on as usual and never acknowledge that the conflict happened.
B.   Offer a genuine apology and acknowledge his personal commitment to growth.
C.   Present a strategic vision to help people buy-in to his leadership.
D.   Avoid talking with his staff for at least a week to avoid any awkward moments.
Question #2
Referring to a used car price guide to agree on the price during a sales negotiation is an example of which component of Principled Negotiation?
A.   separate the people from the problem
B.   focus on interests, not positions
C.   invent options for mutual gain
D.   insist on objective criteria
Question #3
MaryJo tells Fredrico, “I didn’t mean to disrupt your meeting.” She is engaged in which analytic conflict management tactic?
A.   qualifying statement
B.   disclosing statement
C.   solicitation of criticism
D.   descriptive statement
Question #4
Keenan asked his three other roommates to “meet in the middle” with some of their roommate living expectations. He felt they could find some common ground if everyone gave up a few of their expectations. What conflict style is Keenan exercising?
A.   compromising
B.   accommodating
C.   collaborative
D.   accommodating
Question #5
Tom chose to implement the new company strategy first before any other Vice Presidents had the chance. He felt it was important his department take the aggressive step, so it would reflect well on him for any future promotion opportunity. What conflict style is Tom exhibiting?
A.   competing
B.   competing
C.   accommodating
D.   avoiding
Question #6
What is it called when someone cannot retaliate against the person who provoked them, instead they take their frustrations out on other people like subordinates, family members, and so on?
A.   direct provocation
B.   displaced aggression
C.   frustration
D.   low self-monitoring
Question #7
Alan criticizes his secretary because he can’t criticize his boss. This is an example of ______.
A.   frustration
B.   displaced aggression
C.   aggressive model
D.   direct provocation
Question #8
Which conflict style reflects a low concern for self and a high concern for others? Group of answer choices
A.   competing
B.   accommodating
C.   compromising
D.   competition
Question #9
After finishing her copies, Belinda discreetly sabotaged the photo copier to stop working so that her coworkers could not finish their projects in the same day. Belinda is expressing which type of aggressive behavior?
A.   physical-active-indirect
B.   physical-passive-indirect
C.   verbal-active-indirect
D.   physical-active-direct
Question #10
Dan received his annual review. He knew he was an exceptional worker and probably the best in the department. However, some feedback was given that he was not much of a team player and he was overly sensitive to any feedback from team members. Which personal cause of aggression might Dan struggle with?
A.   Type A personality
B.   hostile attributional bias
C.   inflated self-esteem
D.   low self-monitoring

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