BUSAD 141 - Introduction to Management » Spring 2020 » Final Exam
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Question #1
Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
A.
shared
B.
transactional
C.
leader-member exchange
D.
situational
E.
servant
Question #2
Which of the following is an example of a barrier in cross-cultural communication?
A.
Those over the age of 70 are significantly less likely to use any form of social media.
B.
Men are less likely than women to indicate that they are unsure about an issue.
C.
The "OK" hand symbol means "all right" or fine in the United States, but is considered an insult in parts of Europe.
D.
You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.
E.
Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.
Question #3
When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to______.
A.
big picture; the necessary details
B.
customer; the employees
C.
task at hand; ethical standards
D.
profits; employee satisfaction.
E.
profitability; details you may be missing
Question #4
When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?
A.
avoiding
B.
accommodating
C.
collaborating
D.
forcing
E.
compromising
Question #5
Current assets, fixed assets, and liabilities are all part of an organization's
A.
expense budget.
B.
capital expenditures budget.
C.
income statement.
D.
balance sheet.
E.
cash flow statement.
Question #6
Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except
A.
achievable.
B.
challenging.
C.
linked to an action plan.
D.
specific.
E.
little or no feedback.
Question #7
During Lewin's refreezing stage, managers should
A.
give employees the tools for change.
B.
provide benchmarking results.
C.
reduce the barriers to change.
D.
encourage and reinforce the desired change in the employees.
E.
make employees dissatisfied with the present way of doing things.
Question #8
The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager's behavior is an example of
A.
planning.
B.
upkeep.
C.
leading.
D.
delegating.
E.
situational control.
Question #9
Maslow's hierarchy of human needs included
A.
food and shelter, companionship, ego, and self-actualization.
B.
physiological, financial, love, esteem, and self-actualization.
C.
financial, love, friends, and self-actualization.
D.
physiological, financial, love, and empowerment.
E.
physiological, safety, love, esteem, and self-actualization.
Question #10
The stage of team development during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.
A.
forming
B.
storming
C.
Performing
D.
adjourning
E.
norming
Question #11
The mass media are part of an organization's
A.
internal stakeholders.
B.
task environment.
C.
general environment.
D.
distribution network.
E.
macroenvironment.
Question #12
Over the course of 40 years, Sal grew his company to six package shipping stores. With his retirement approaching and the increased competition, he decided to reduce the number of locations to two. Sal's reduction of effort represents a
A.
defensive strategy.
B.
merger approach.
C.
stability strategy.
D.
growth strategy.
E.
fixed plan.
Question #13
According to Herzberg's two-factor theory, only ______ factors can make employees satisfied with their jobs.
A.
growth
B.
affiliation
C.
motivating
D.
hygiene
E.
security
Question #14
The Equal Employment Opportunity Commission was established by _________________ .
A.
the Wagner Act
B.
Title VII of the Civil Rights Act
C.
the Social Security Act
D.
the Equal Pay Act
E.
the Occupational Safety and Health Act
Question #15
Clothing maker Patagonia states that its purpose as an organization is to "build the best product, cause no unnecessary harm, [and] use business to inspire and implement solutions to the environmental crisis." This is the company's
A.
management pledge.
B.
goals pact.
C.
mission statement.
D.
code of ethics.
E.
belief statement.
Question #16
Boring, tedious jobs generally reduce people's perceptions of their
A.
self-esteem.
B.
anxiety.
C.
self-efficacy.
D.
level of extroversion.
E.
tolerance for pain.
Question #17
Symbols, stories, heroes, and rites and rituals are ways in which ____ is (are) most often transmitted to employees.
A.
culture
B.
objectives
C.
plans
D.
goals
E.
ethics
Question #18
Ethnocentric managers believe that their native country, culture, language, and behavior
A.
need to be changed.
B.
are outdated.
C.
are hurtful to others.
D.
are equal to all other cultures.
E.
are superior to all others.
Question #19
A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job
A.
analysis.
B.
posting.
C.
rotation.
D.
description.
E.
specification.
Question #20
The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ______ force for change.
A.
economic
B.
Demographic
C.
social and political
D.
political
E.
market
Question #21
An organization's internal stakeholders consist of
A.
customers, families of employees, and employees.
B.
the board of directors, employees, and owners.
C.
competitors, the community, and suppliers.
D.
the board of directors, customers, and owners.
E.
the board of directors, employees, and suppliers.
Question #22
According to Harvard Business School professor Michael Porter, strategic positioning means _____ to achieve sustainable competitive advantage
A.
strategic alliances
B.
collaborative planning
C.
aggressive growth
D.
retrenchment
E.
distinctive positioning
Question #23
Which of the following is not one of the five sources of power?
A.
legitimate
B.
appearance
C.
expert
D.
coercive
E.
reward
Question #24
Which of the following is not one of the Big Five personality dimensions?
A.
extroversion
B.
tolerance for ambiguity
C.
emotional stability
D.
conscientiousness
E.
agreeableness
Question #25
Which of the following is a not one of the seven challenges a manager must deal with in the 21st century?
A.
diversity
B.
globalization
C.
ethical standards
D.
sustainability
E.
economic stagnation
Question #26
Which of the following is NOT one of the soft skills employers often find lacking in many Millennial applicants?
A.
professional appearance
B.
manners
C.
ability to communicate
D.
punctuality
E.
familiarity with social media
Question #27
Which of the following is NOT a good piece of advice for those who travel for business?
A.
Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.
B.
Use downtime during business travel to network and make new contacts.
C.
Understand that face-to-face meetings are crucial for developing and maintaining business relationships.
D.
Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.
E.
Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.
Question #28
Which of the following is not an element of an effective social media policy?
A.
Clarify what is confidential.
B.
Create safe channels for employees to air their concerns before going online.
C.
Encourage employees to post honest, bold, and even unpopular decisions.
D.
Explain what is considered illegal.
E.
Align social policy with the organization's culture.
Question #29
The Delphi technique is a group process that uses physically dispersed experts who fill out questionnaires to
A.
form a diversity plan.
B.
anonymously generate ideas.
C.
develop a synergy agenda.
D.
cut costs and increase efficiency.
E.
generate sales.
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