BUSAD 141 - Introduction to Management » Spring 2020 » Final Exam
Need help with your exam preparation?
Get Answers to this exam for $6 USD.
Get Answers to all exams in [ BUSAD 141 - Introduction to Management ] course for $25 USD.
Existing Quiz Clients Login here
Question #1
Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
A.
leader-member exchange
B.
transactional
C.
servant
D.
situational
E.
shared
Question #2
Which of the following is an example of a barrier in cross-cultural communication?
A.
Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.
B.
You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.
C.
The "OK" hand symbol means "all right" or fine in the United States, but is considered an insult in parts of Europe.
D.
Those over the age of 70 are significantly less likely to use any form of social media.
E.
Men are less likely than women to indicate that they are unsure about an issue.
Question #3
When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to______.
A.
big picture; the necessary details
B.
task at hand; ethical standards
C.
profitability; details you may be missing
D.
customer; the employees
E.
profits; employee satisfaction.
Question #4
When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?
A.
collaborating
B.
accommodating
C.
avoiding
D.
forcing
E.
compromising
Question #5
Current assets, fixed assets, and liabilities are all part of an organization's
A.
expense budget.
B.
income statement.
C.
balance sheet.
D.
capital expenditures budget.
E.
cash flow statement.
Question #6
Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except
A.
little or no feedback.
B.
challenging.
C.
linked to an action plan.
D.
achievable.
E.
specific.
Question #7
During Lewin's refreezing stage, managers should
A.
provide benchmarking results.
B.
encourage and reinforce the desired change in the employees.
C.
reduce the barriers to change.
D.
give employees the tools for change.
E.
make employees dissatisfied with the present way of doing things.
Question #8
The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager's behavior is an example of
A.
situational control.
B.
upkeep.
C.
planning.
D.
delegating.
E.
leading.
Question #9
Maslow's hierarchy of human needs included
A.
physiological, safety, love, esteem, and self-actualization.
B.
physiological, financial, love, esteem, and self-actualization.
C.
financial, love, friends, and self-actualization.
D.
physiological, financial, love, and empowerment.
E.
food and shelter, companionship, ego, and self-actualization.
Question #10
The stage of team development during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.
A.
norming
B.
adjourning
C.
storming
D.
forming
E.
Performing
Question #11
The mass media are part of an organization's
A.
macroenvironment.
B.
task environment.
C.
general environment.
D.
internal stakeholders.
E.
distribution network.
Question #12
Over the course of 40 years, Sal grew his company to six package shipping stores. With his retirement approaching and the increased competition, he decided to reduce the number of locations to two. Sal's reduction of effort represents a
A.
fixed plan.
B.
merger approach.
C.
growth strategy.
D.
stability strategy.
E.
defensive strategy.
Question #13
According to Herzberg's two-factor theory, only ______ factors can make employees satisfied with their jobs.
A.
affiliation
B.
growth
C.
hygiene
D.
security
E.
motivating
Question #14
The Equal Employment Opportunity Commission was established by _________________ .
A.
the Social Security Act
B.
the Occupational Safety and Health Act
C.
Title VII of the Civil Rights Act
D.
the Equal Pay Act
E.
the Wagner Act
Question #15
Clothing maker Patagonia states that its purpose as an organization is to "build the best product, cause no unnecessary harm, [and] use business to inspire and implement solutions to the environmental crisis." This is the company's
A.
code of ethics.
B.
goals pact.
C.
management pledge.
D.
mission statement.
E.
belief statement.
Question #16
Boring, tedious jobs generally reduce people's perceptions of their
A.
anxiety.
B.
self-efficacy.
C.
self-esteem.
D.
tolerance for pain.
E.
level of extroversion.
Question #17
Symbols, stories, heroes, and rites and rituals are ways in which ____ is (are) most often transmitted to employees.
A.
ethics
B.
objectives
C.
plans
D.
goals
E.
culture
Question #18
Ethnocentric managers believe that their native country, culture, language, and behavior
A.
are superior to all others.
B.
need to be changed.
C.
are hurtful to others.
D.
are outdated.
E.
are equal to all other cultures.
Question #19
A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job
A.
rotation.
B.
description.
C.
analysis.
D.
posting.
E.
specification.
Question #20
The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ______ force for change.
A.
social and political
B.
market
C.
Demographic
D.
political
E.
economic
Question #21
An organization's internal stakeholders consist of
A.
the board of directors, employees, and suppliers.
B.
the board of directors, employees, and owners.
C.
competitors, the community, and suppliers.
D.
the board of directors, customers, and owners.
E.
customers, families of employees, and employees.
Question #22
According to Harvard Business School professor Michael Porter, strategic positioning means _____ to achieve sustainable competitive advantage
A.
collaborative planning
B.
retrenchment
C.
strategic alliances
D.
aggressive growth
E.
distinctive positioning
Question #23
Which of the following is not one of the five sources of power?
A.
appearance
B.
coercive
C.
reward
D.
legitimate
E.
expert
Question #24
Which of the following is not one of the Big Five personality dimensions?
A.
agreeableness
B.
emotional stability
C.
tolerance for ambiguity
D.
conscientiousness
E.
extroversion
Question #25
Which of the following is a not one of the seven challenges a manager must deal with in the 21st century?
A.
diversity
B.
sustainability
C.
globalization
D.
ethical standards
E.
economic stagnation
Question #26
Which of the following is NOT one of the soft skills employers often find lacking in many Millennial applicants?
A.
manners
B.
punctuality
C.
ability to communicate
D.
familiarity with social media
E.
professional appearance
Question #27
Which of the following is NOT a good piece of advice for those who travel for business?
A.
Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.
B.
Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.
C.
Use downtime during business travel to network and make new contacts.
D.
Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.
E.
Understand that face-to-face meetings are crucial for developing and maintaining business relationships.
Question #28
Which of the following is not an element of an effective social media policy?
A.
Create safe channels for employees to air their concerns before going online.
B.
Clarify what is confidential.
C.
Align social policy with the organization's culture.
D.
Explain what is considered illegal.
E.
Encourage employees to post honest, bold, and even unpopular decisions.
Question #29
The Delphi technique is a group process that uses physically dispersed experts who fill out questionnaires to
A.
form a diversity plan.
B.
develop a synergy agenda.
C.
cut costs and increase efficiency.
D.
generate sales.
E.
anonymously generate ideas.
Need help with your exam preparation?
Get Answers to this exam for $6 USD.
Get Answers to all exams in [ BUSAD 141 - Introduction to Management ] course for $25 USD.
Existing Quiz Clients Login here