BUSAD 141 - Introduction to Management » Spring 2020 » Final Exam
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Question #1
Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
A.
transactional
B.
leader-member exchange
C.
shared
D.
servant
E.
situational
Question #2
Which of the following is an example of a barrier in cross-cultural communication?
A.
Those over the age of 70 are significantly less likely to use any form of social media.
B.
The "OK" hand symbol means "all right" or fine in the United States, but is considered an insult in parts of Europe.
C.
Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.
D.
Men are less likely than women to indicate that they are unsure about an issue.
E.
You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.
Question #3
When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to______.
A.
profits; employee satisfaction.
B.
profitability; details you may be missing
C.
big picture; the necessary details
D.
customer; the employees
E.
task at hand; ethical standards
Question #4
When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?
A.
collaborating
B.
avoiding
C.
compromising
D.
accommodating
E.
forcing
Question #5
Current assets, fixed assets, and liabilities are all part of an organization's
A.
capital expenditures budget.
B.
balance sheet.
C.
cash flow statement.
D.
expense budget.
E.
income statement.
Question #6
Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except
A.
linked to an action plan.
B.
specific.
C.
achievable.
D.
challenging.
E.
little or no feedback.
Question #7
During Lewin's refreezing stage, managers should
A.
make employees dissatisfied with the present way of doing things.
B.
give employees the tools for change.
C.
encourage and reinforce the desired change in the employees.
D.
provide benchmarking results.
E.
reduce the barriers to change.
Question #8
The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager's behavior is an example of
A.
delegating.
B.
leading.
C.
upkeep.
D.
planning.
E.
situational control.
Question #9
Maslow's hierarchy of human needs included
A.
physiological, financial, love, and empowerment.
B.
financial, love, friends, and self-actualization.
C.
physiological, financial, love, esteem, and self-actualization.
D.
food and shelter, companionship, ego, and self-actualization.
E.
physiological, safety, love, esteem, and self-actualization.
Question #10
The stage of team development during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.
A.
forming
B.
storming
C.
norming
D.
adjourning
E.
Performing
Question #11
The mass media are part of an organization's
A.
task environment.
B.
distribution network.
C.
macroenvironment.
D.
internal stakeholders.
E.
general environment.
Question #12
Over the course of 40 years, Sal grew his company to six package shipping stores. With his retirement approaching and the increased competition, he decided to reduce the number of locations to two. Sal's reduction of effort represents a
A.
fixed plan.
B.
stability strategy.
C.
defensive strategy.
D.
merger approach.
E.
growth strategy.
Question #13
According to Herzberg's two-factor theory, only ______ factors can make employees satisfied with their jobs.
A.
security
B.
growth
C.
motivating
D.
affiliation
E.
hygiene
Question #14
The Equal Employment Opportunity Commission was established by _________________ .
A.
the Equal Pay Act
B.
Title VII of the Civil Rights Act
C.
the Social Security Act
D.
the Occupational Safety and Health Act
E.
the Wagner Act
Question #15
Clothing maker Patagonia states that its purpose as an organization is to "build the best product, cause no unnecessary harm, [and] use business to inspire and implement solutions to the environmental crisis." This is the company's
A.
management pledge.
B.
code of ethics.
C.
goals pact.
D.
mission statement.
E.
belief statement.
Question #16
Boring, tedious jobs generally reduce people's perceptions of their
A.
self-esteem.
B.
self-efficacy.
C.
tolerance for pain.
D.
anxiety.
E.
level of extroversion.
Question #17
Symbols, stories, heroes, and rites and rituals are ways in which ____ is (are) most often transmitted to employees.
A.
ethics
B.
goals
C.
culture
D.
plans
E.
objectives
Question #18
Ethnocentric managers believe that their native country, culture, language, and behavior
A.
are outdated.
B.
are equal to all other cultures.
C.
are hurtful to others.
D.
need to be changed.
E.
are superior to all others.
Question #19
A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job
A.
specification.
B.
description.
C.
analysis.
D.
rotation.
E.
posting.
Question #20
The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ______ force for change.
A.
social and political
B.
Demographic
C.
market
D.
economic
E.
political
Question #21
An organization's internal stakeholders consist of
A.
the board of directors, employees, and owners.
B.
the board of directors, customers, and owners.
C.
the board of directors, employees, and suppliers.
D.
competitors, the community, and suppliers.
E.
customers, families of employees, and employees.
Question #22
According to Harvard Business School professor Michael Porter, strategic positioning means _____ to achieve sustainable competitive advantage
A.
retrenchment
B.
aggressive growth
C.
distinctive positioning
D.
strategic alliances
E.
collaborative planning
Question #23
Which of the following is not one of the five sources of power?
A.
appearance
B.
expert
C.
reward
D.
legitimate
E.
coercive
Question #24
Which of the following is not one of the Big Five personality dimensions?
A.
agreeableness
B.
emotional stability
C.
extroversion
D.
tolerance for ambiguity
E.
conscientiousness
Question #25
Which of the following is a not one of the seven challenges a manager must deal with in the 21st century?
A.
sustainability
B.
economic stagnation
C.
ethical standards
D.
diversity
E.
globalization
Question #26
Which of the following is NOT one of the soft skills employers often find lacking in many Millennial applicants?
A.
familiarity with social media
B.
punctuality
C.
professional appearance
D.
manners
E.
ability to communicate
Question #27
Which of the following is NOT a good piece of advice for those who travel for business?
A.
Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.
B.
Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.
C.
Use downtime during business travel to network and make new contacts.
D.
Understand that face-to-face meetings are crucial for developing and maintaining business relationships.
E.
Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.
Question #28
Which of the following is not an element of an effective social media policy?
A.
Align social policy with the organization's culture.
B.
Clarify what is confidential.
C.
Explain what is considered illegal.
D.
Create safe channels for employees to air their concerns before going online.
E.
Encourage employees to post honest, bold, and even unpopular decisions.
Question #29
The Delphi technique is a group process that uses physically dispersed experts who fill out questionnaires to
A.
anonymously generate ideas.
B.
cut costs and increase efficiency.
C.
form a diversity plan.
D.
generate sales.
E.
develop a synergy agenda.
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